It shows that battery is loosing it's health, before you loose the good status of battery as my case is, you will not find battery for MOTO M and they are organised or made available to you only if you give the cell phone in the custody of service centre until battery is manufactured/resourced which could take months. And as I understand that the life cycle of battery is not more then 18 months even for normal and decent use, Moreover it could be clearly made out that Motorola wants customers to dispose off their cellphones once warranty is over, which is strange as this will stop customers who opt for mediocur to high end phones from motorola. Now Motorola seems to be part of lenovo and Motorola phones are treated as StepChilds to wipe of the brand name !! But seriously even this is the strategy customers who opt for Motorola should always check with lenovo about the life cycle of the product, availability of spares and then forecast of the sustainable support in writing or else should not opt for such phones ! In Case of Moto M I was first for ed to prepare the job sheet without letting me know the time required to make such batteries available, secondly when a tight follow up was done the ETA which is expected time of arrival of battery was tentatively forecasted minimum 1 month to 1.5 months, Andi feel Motorola works on products which are alive till the warranty and once warranty is over customer should change the phone, just like Chinese or other substandard phones. Moreover when they claim that they strive hard for customer care executives cannot keep their commitments which later are logically explained by critical and special issues. Now I am in phase of re-evaluating my choice of purchasing the Moto M phone and I hate lenovo for which proactively accept and declare to not to buy any lenovo product in my entire life ! It's the worst customer care I have seen and let me advice lenovo that they should step into fast moving consumer goods business rather then claiming brand name of sophisticated electronic devices they are certainly not competent for this business. For Motorola devices it's no more Motorola and since lenovo and after understanding the money spinning business let me say think four times before opting for Motorola, secondly as they are very tactical in befooling customers , handle them in writing, last is to defend the cheat with legal provisions but at the last think atleast buying before Motorola product. As battery issues or updated issues are Inflictef on customer as strategical business policy to sell the substandard product with a Brandname when actually they are not worth for the price which customer pays by trusting the brand name. The purpose of casting such mail was intent of organising the aditional battery as a friendly advice and secondly make others to understand what is the outcome of trusting the Brand name Motorola, which in fact being taken over by lenovo , who certainly don't have customer care aspect of ethical return of the trust value of customer, rather a money spinning game.
it's a notice to Lenovo guys refrain .from rating such post for profanity and objectionable post as it's purchasing the attitude of your customer care and proactively bringing it into the knowledge of the people who are suffering just because they trusted you and choose their life to spend with products you .Display to cheat and deny them.
