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abhijit4540
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Posts: 3
Registered: ‎11-15-2017
Location: IN
Views: 2,784
Message 1 of 6

Can't call or receive calls but sms, internet and everything else works correctly

My incoming and outgoing was barred by network I paid the bill and I couldn't make calls nor could I receive calls after that. I have never faced this problem . tried using a different sim but that didn't work either so the problem is with the phone. Tried resetting it too.

Please help 😖😖

 

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Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 2,677
Message 2 of 6

Re: Can't call or receive calls but sms, internet and everything else works correctly

Hi abhijit4540,

 

This should not happen. Are there any error? Have you checked if you are not receiving messages too? May we know what kind of reset have you done? 

 


Regards,
Daisy
Moto Support

abhijit4540
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Posts: 3
Registered: ‎11-15-2017
Location: IN
Views: 2,666
Message 3 of 6

Re: Can't call or receive calls but sms, internet and everything else works correctly

Hi 

Thanks for your reply

I don't get any errors ,I do receive messages.

I did a factory reset from the settings options.

abhijit4540
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Posts: 3
Registered: ‎11-15-2017
Location: IN
Views: 2,658
Message 4 of 6

Re: Can't call or receive calls but sms, internet and everything else works correctly

Also now the battery goes under 15% whenever I restart the phone.

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 2,601
Message 5 of 6

Re: Can't call or receive calls but sms, internet and everything else works correctly


@abhijit4540 wrote:

Hi 

Thanks for your reply

I don't get any errors ,I do receive messages.

I did a factory reset from the settings options.


Have you contacted your carrier about this issue? 

 

Would you please update your profile with the serial/IMEI/MEID number of your phone? Is it okay if we look at your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.>Update your profile here

Regards,
Daisy
Moto Support

Jaarviss007
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Posts: 1
Registered: ‎11-23-2018
Location: IN
Views: 1,190
Message 6 of 6

Re: Can't call or receive calls but sms, internet and everything else works correctly

 
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