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4 Posts

11-15-2017

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Can't call or receive calls but sms, internet and everything else works correctly

2017-11-15, 18:30 PM

My incoming and outgoing was barred by network I paid the bill and I couldn't make calls nor could I receive calls after that. I have never faced this problem . tried using a different sim but that didn't work either so the problem is with the phone. Tried resetting it too.

Please help ??

 

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3949 Posts

12-01-2016

PH

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Re: Can't call or receive calls but sms, internet and everything else works correctly

2017-11-16, 19:02 PM

Hi abhijit4540,

 

This should not happen. Are there any error? Have you checked if you are not receiving messages too? May we know what kind of reset have you done? 

 


Regards,
Daisy
Moto Support

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4 Posts

11-15-2017

IN

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  • Message 3 of 14

Re: Can't call or receive calls but sms, internet and everything else works correctly

2017-11-17, 11:07 AM

Hi 

Thanks for your reply

I don't get any errors ,I do receive messages.

I did a factory reset from the settings options.

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4 Posts

11-15-2017

IN

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  • Message 4 of 14

Re: Can't call or receive calls but sms, internet and everything else works correctly

2017-11-17, 15:35 PM

Also now the battery goes under 15% whenever I restart the phone.

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3949 Posts

12-01-2016

PH

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  • Message 5 of 14

Re: Can't call or receive calls but sms, internet and everything else works correctly

2017-11-23, 16:38 PM

wrote:

Hi 

Thanks for your reply

I don't get any errors ,I do receive messages.

I did a factory reset from the settings options.


Have you contacted your carrier about this issue? 

 

Would you please update your profile with the serial/IMEI/MEID number of your phone? Is it okay if we look at your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.>Update your profile here

Regards,
Daisy
Moto Support

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1 Posts

11-24-2018

IN

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  • Message 6 of 14

Re: Can't call or receive calls but sms, internet and everything else works correctly

2018-11-24, 5:28 AM
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1 Posts

04-03-2020

US

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  • Message 7 of 14

Re:Can't call or receive calls but sms, internet and everything else works correctly

2020-04-03, 15:26 PM
Plz tell me solution i can't call anyone
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10610 Posts

03-05-2018

US

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Re:Can't call or receive calls but sms, internet and everything else works correctly

2020-04-10, 18:08 PM

Hi Sakharkardhan,

 

Do you still need assistance? Can you share more details of what's happening? I'd like to help. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

07-06-2020

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  • Message 9 of 14

Can't call or receive calls but sms, internet and everything else works correctly

2020-07-06, 12:34 PM
I am facing the same issue so please help me
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10610 Posts

03-05-2018

US

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Re:Can't call or receive calls but sms, internet and everything else works correctly

2020-07-06, 13:06 PM

Hi Sandeep Ware,

 

Can you share more details? Are you getting an error when you make a phone calls? Does it happen with all of your contacts?

 

You may try testing if it will happen in safe mode.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Let me know. Thanks.

 

 

Best regards,
Rich
Motorola-Lenovo Support



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