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2 Posts

05-25-2018

IN

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Getting Error "To start Android, enter your password"

2018-05-25, 7:24 AM

While installing Office 365 software from Android store, My phone went into encrypt mode and saying "To start Android, enter your password". But I have not set any password or PIN. I have very important data in the mobile storage and I dont want to lose them. 

Can you please help me..... 

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5418 Posts

07-12-2014

US

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Re: Getting Error "To start Android, enter your password"

2018-05-28, 16:37 PM

Hi rsenthilkumar,

 

This is an odd one. Do you have any security set on your phone (PIN, password, etc.)? Have you tried entering it in?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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