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rsenthilkumar
What's DOS?
Posts: 1
Registered: ‎05-25-2018
Location: IN
Views: 693
Message 1 of 2

Getting Error "To start Android, enter your password"

While installing Office 365 software from Android store, My phone went into encrypt mode and saying "To start Android, enter your password". But I have not set any password or PIN. I have very important data in the mobile storage and I dont want to lose them. 

Can you please help me..... 

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 668
Message 2 of 2

Re: Getting Error "To start Android, enter your password"

Hi rsenthilkumar,

 

This is an odd one. Do you have any security set on your phone (PIN, password, etc.)? Have you tried entering it in?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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