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Gurveerss
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Posts: 6
Registered: ‎08-17-2017
Location: IN
Views: 8,715
Message 2 of 16

MOTO X FORCE ,4G ONLY WORKS,2G/3G NOT WORKING

MOTO X FORCE (XT 1580) 7.0

1. ONLY 4G  WORKS BUT NO INCOMING OR OUT GOING CALL

2. 2G/3G NO SERVICE 

WHEN SEARCHING FOR NETWORK

ERROR WHILE SEARCHING FOR NETWORK WORK

3.NETWORK RESET DONE

4. FACTORY RESET DONE

5.TRYED MANY SIMS BUT THE SAME PROBLEM

6.NETWORK TRYED AIRTEL/ VODAFONE 

7.ON OTHER PHN NETWORK IS WORKING FINE

8. WANT A SOLUTION OR REPLACEMENT 

9. PLEASE REPLY ASAP

Gurveerss
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Posts: 6
Registered: ‎08-17-2017
Location: IN
Views: 8,676
Message 1 of 16

MOTO X FORCE ,ONLY 4G WORKS , 2G/3G NOT WORKING

MOTO X FORCE (XT 1580) 7.0

1. ONLY 4G  WORKS BUT NO INCOMING OR OUT GOING CALL

2. 2G/3G NO SERVICE 

WHEN SEARCHING FOR NETWORK

ERROR WHILE SEARCHING FOR NETWORK WORK

3.NETWORK RESET DONE

4. FACTORY RESET DONE

5.TRYED MANY SIMS BUT THE SAME PROBLEM

6.NETWORK TRYED AIRTEL/ VODAFONE 

7.ON OTHER PHN NETWORK IS WORKING FINE

8. WANT A SOLUTION OR REPLACEMENT 

9. PLEASE REPLY ASAP

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,185
Registered: ‎02-02-2016
Location: US
Views: 8,663
Message 3 of 16

Re: MOTO X FORCE ,4G ONLY WORKS,2G/3G NOT WORKING

you may want to check your keyboard as your cap locks key is stuck. 

 

Did it work before? What changed? Drop, water, Modding? did you wake up one day and it was broken?

 

If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and problem persists, then service/repair/replace is next step.


* Search box is your friend * I don't respond to PM if question belongs in forum
Gurveerss
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Posts: 6
Registered: ‎08-17-2017
Location: IN
Views: 8,637
Message 4 of 16

Re: MOTO X FORCE ,4G ONLY WORKS,2G/3G NOT WORKING

when I bought the phn from that day I was using jio4g , so after some days when I inserted my Airtel sim 4g signal where showing up data was also working but no incoming or out going call & the I tryed changing prefered data to 3g but there was no network then I tryed 2g & same again no network ,then I tryed searching for network but
Error while searching for network
Gurveerss
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Posts: 6
Registered: ‎08-17-2017
Location: IN
Views: 8,636
Message 5 of 16

Re: MOTO X FORCE ,4G ONLY WORKS,2G/3G NOT WORKING

when I bought the phn from that day I was using jio4g , so after some days when I inserted my Airtel sim 4g signal where showing up data was also working but no incoming or out going call & the I tryed changing prefered data to 3g but there was no network then I tryed 2g & same again no network ,then I tryed searching for network but
Error while searching for network

tarun001
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Posts: 16
Registered: ‎01-08-2016
Location: IN
Views: 8,578
Message 6 of 16

Re: MOTO X FORCE ,4G ONLY WORKS,2G/3G NOT WORKING

The issue persists with me too. I tried with Airtel network and it doesn't work on 2G/3G network since Android 7 update. And as per my knowledge it's software issue not an hardware issue. Because the mobile was bought just a few weeks back and it was working perfectly previously. So please resolve it ASAP. 

Gurveerss
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Posts: 6
Registered: ‎08-17-2017
Location: IN
Views: 8,573
Message 7 of 16

Re: MOTO X FORCE ,4G ONLY WORKS,2G/3G NOT WORKING

Remove SIM(s)

From fastboot mode. Try the following command.

fastboot erase modemst1 
fastboot erase modemst2 
fastboot erase cache

Reboot and put SIM(s) back!

My problem was solved by the above step you can also try this steps

 

Problem was that I mistakenly selected united states radio band in phone test mode so 

tarun001
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Posts: 16
Registered: ‎01-08-2016
Location: IN
Views: 8,568
Message 8 of 16

Re: MOTO X FORCE ,4G ONLY WORKS,2G/3G NOT WORKING

Can you please provide a detailed guide regarding the same, I'm on official ROM. Never rooted or flashed any ROM. Thanks.

Gurveerss
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Posts: 6
Registered: ‎08-17-2017
Location: IN
Views: 8,564
Message 9 of 16

Re: MOTO X FORCE ,4G ONLY WORKS,2G/3G NOT WORKING

Just boot you phone in recovery & connect you phone to pc

let the computer auto install the fastboot driver  or just download Moto x force fastboot drive ( auto driver install worked for me Moto manager didn't work)

Now download minimal ADB & install it 

Launch adb

In the command prompt of minimal ADB, type "fastboot devices" to check for the connected devices

 

Then run the commands in sequence: "fastboot erase modemst1 " "fastboot erase modemst2 " "fastboot erase cache"

Reboot and put SIM(s) back!

tarun001
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Posts: 16
Registered: ‎01-08-2016
Location: IN
Views: 8,561
Message 10 of 16

Re: MOTO X FORCE ,4G ONLY WORKS,2G/3G NOT WORKING

Thanks a ton. I had really bad time figuring it out. Even I messed up with Phone Information in Engineering mode for VoLTE. Now after following your instructions it works flawlessly. Thank you so much.

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