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Paper Tape
Posts: 1
Registered: ‎09-13-2017
Location: BE
Message 1 of 2 (172 Views)

MOTO X FORCE NOUGAT 7.0 EU - probably bootloop - need some help

[ Edited ]

I face a big problem with my moto x force.

Since 4 or 5 days, the only thing I can access is fastboot but can't unlock my bootloader (developer & debugging mode off). Impossible to start the phone, a bootloop probably. I think the only way to solve my problem is to flash with  exactly the same stock version of android.
Can you help me ?

Here below the info about my phone :

(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8994-A8.61
(bootloader) product: kinzie
(bootloader) board: kinzie
(bootloader) secure: yes
(bootloader) hwrev: 0x8301
(bootloader) radio: 0x2
(bootloader) emmc: 64GB Toshiba REV=07 PRV=00 TYPE=57 PNM=064G38
(bootloader) ram[0]: 3072MB SK Hynix S16 SDRAM DIE=6Gb M5=x6 M6=x3 M7=x0
(bootloader) ram[1]: M8=x4
(bootloader) cpu: MSM8994
(bootloader) serialno: 
(bootloader) cid: 0x0007
(bootloader) channelid: 0xc0
(bootloader) uid:
(bootloader) unlocked: no
(bootloader) securestate: locked
(bootloader) iswarrantyvoid: no
(bootloader) mot_sst: 0
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: 
(bootloader) meid:
(bootloader) date: 04-19-2017
(bootloader) sku: XT1580
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Wed Apr 26 20:26:52 UTC 2017"
(bootloader) ro.build.fingerprint[0]: motorola/kinzie_reteu/kinzie:7.0/N
(bootloader) ro.build.fingerprint[1]: PK25.200-12/11:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.25.11.12.kinzie_rete
(bootloader) ro.build.version.full[1]: u.reteu.en.EU
(bootloader) ro.build.version.qcom: <not found>
(bootloader) version-baseband[0]: M8994_1255341.44.01.95.01R KINZIE_EMEA
(bootloader) version-baseband[1]: _CUST
(bootloader) kernel.version[0]: Linux version 3.10.84-perf-gb7c441a (hud
(bootloader) kernel.version[1]: soncm@ilclbld109) (gcc version 4.9 20150
(bootloader) kernel.version[2]: 123 (prerelease) (GCC) ) #1 SMP PREEMPT
(bootloader) kernel.version[3]: Wed Apr 26 14:43:17 CDT 2017
(bootloader) sbl1.git: git=MBM-NG-VA8.61-0-ge6c8c3d
(bootloader) rpm.git: git=MBM-NG-VA8.60-0-gfa49dab
(bootloader) tz.git: git=af65b1f-dirty
(bootloader) hyp.git: git=af65b1f-dirty
(bootloader) sdi.git: git=5acf8a8-dirty
(bootloader) pmic.git: git=MBM-NG-VA8.61-0-ge6c8c3d
(bootloader) aboot.git: git=MBM-NG-VA8.61-0-g3caf934
(bootloader) qe: qe 0/0
(bootloader) frp-state: protected (77)
(bootloader) ro.carrier: retin

Thanks in advance

Senior MotoAgent
Posts: 2,262
Registered: ‎07-12-2014
Location: PH
Message 2 of 2 (99 Views)

Re: MOTO X FORCE NOUGAT 7.0 EU - probably bootloop - need some help

Hi Philoucheli,

 

I'm afraid the next step for this concern is repair/service.

 

Regards,

JM

Motorola Support

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