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-Vinicius
Paper Tape
Posts: 1
Registered: ‎10-05-2017
Location: BR
Views: 1,188
Message 1 of 6

Moto X Force stops charging

Hello guys.

 

I have a problem with my Moto X Force XT1580. When I try to charge my battery, it just stops all of the sudden.

Stops under 10%, then I remove the charger  and insert it again, then stops again at around 40% and suddently jumps to 100% in less than 10 minutes.

I cant let it charge during night anymore and my battery runs out way faster, like, at 12:00 I dont have battery anymore.

This problem started from one day to another... I woke up, it was fine, when I came back home, booom, battery problem.

Its a battery calibration problem or a battery problem? Should I send it to change it? (Ironically my warrancy ended 2 weeks ago haha but I am not suggesting a conspiracy theory)

Can somebody help me? Thanks

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 1,155
Message 2 of 6

Re: Moto X Force stops charging


@-Vinicius wrote:

Hello guys.

 

I have a problem with my Moto X Force XT1580. When I try to charge my battery, it just stops all of the sudden.

Stops under 10%, then I remove the charger  and insert it again, then stops again at around 40% and suddently jumps to 100% in less than 10 minutes.

I cant let it charge during night anymore and my battery runs out way faster, like, at 12:00 I dont have battery anymore.

This problem started from one day to another... I woke up, it was fine, when I came back home, booom, battery problem.

Its a battery calibration problem or a battery problem? Should I send it to change it? (Ironically my warrancy ended 2 weeks ago haha but I am not suggesting a conspiracy theory)

Can somebody help me? Thanks


Hi -Vinicius

 

May I ask, what happened before this issue start? Have you tried using a different charger? You can calibrate your device. To calibrate the battery, press and hold the Power button until the screen goes dark, about 7-10 seconds. When the screen goes dark, release the Power button and the phone will automatically reboot. Plug the phone in and let it charge overnight, using only the charger that came in the box with the phone. Observe the battery performance within 24 hours. 

 

Regards,
Ella
Motorola Support

ankur_signin
Paper Tape
Posts: 2
Registered: ‎07-31-2016
Location: IN
Views: 294
Message 3 of 6

Re: Moto X Force stops charging

how do i know of my moto x force battery code to order myself a new battery  for moto x force

Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 287
Message 4 of 6

Re: Moto X Force stops charging


@ankur_signin wrote:

how do i know of my moto x force battery code to order myself a new battery  for moto x force


Not sure I understand the question...

ankur_signin
Paper Tape
Posts: 2
Registered: ‎07-31-2016
Location: IN
Views: 274
Message 5 of 6

Re: Moto X Force stops charging

from where do i get my battery info to order myself a new battery for my moto x force
Senior MotoAgent
Senior MotoAgent
Posts: 324
Registered: ‎02-11-2019
Location: PH
Views: 263
Message 6 of 6

Re: Moto X Force stops charging

Hi ankur_signin,

 

I understand that you would like to order a new battery for your phone. Moto X Force has a non-removable battery, so the device is needed to be sent for repair to have it replaced. Are you experiencing some concerns regarding the battery of your phone? Can you give us more details about it?

 

Regards,
May
Moto Support

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