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Phone audio connection problem with Bluetooth paired devices

2017-03-02, 14:04 PM

Hi

 
Am facing a issue post update of software. The phone audio cannot be enabled to a Bluetooth device like car audio, Bluetooth head set etc... The check box (Tick Mark column) is not getting enabled. I have performed a factory reset, still the problem persists. The screenshots are shown for your reference.   
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Re: Phone audio connection problem with Bluetooth paired devices

2017-03-02, 14:44 PM

try disabling bluetooth scanning....

 

settings-location-3 dot menu


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  • Message 3 of 18

Re: Phone audio connection problem with Bluetooth paired devices

2017-03-02, 14:48 PM

wrote:

Hi

 
Am facing a issue post update of software. The phone audio cannot be enabled to a Bluetooth device like car audio, Bluetooth head set etc... The check box (Tick Mark column) is not getting enabled. I have performed a factory reset, still the problem persists. The screenshots are shown for your reference.   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hi Aghosh, 

 

You can go to Settings > Scroll down to Location > Tap 3 dots > Tap Scanning > Turn off Bluetooth Scanning.

 

 

Let me know if it will work.

 

 

Regards,
Anne
Motorola Support

 

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Re: Phone audio connection problem with Bluetooth paired devices

2017-03-02, 15:11 PM

Hi Anne

 

Thank you very much for quick response. I think it works. 

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Re: Phone audio connection problem with Bluetooth paired devices

2017-03-02, 15:13 PM

Hi

 

This is wonderful, thanks a lot for the lightening response. 

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Re: Phone audio connection problem with Bluetooth paired devices

2017-03-02, 15:18 PM

wrote:

Hi Anne

 

Thank you very much for quick response. I think it works. 


Hi Aghosh,

 

You`re very much welcome. Let me know if you need further assistance.

 

 

Thanks and have a great day!

 

Regards,
Anne
Motorola Support

 

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  • Message 7 of 18

Re: Phone audio connection problem with Bluetooth paired devices

2017-03-02, 15:54 PM
I am having similar problem. Since update, Bluetooth shows disconnected and Fitbit Charge 2 will not receive text and call notifications and text messages not coming up in car
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Re: Phone audio connection problem with Bluetooth paired devices

2017-03-02, 16:06 PM

wrote:
I am having similar problem. Since update, Bluetooth shows disconnected and Fitbit Charge 2 will not receive text and call notifications and text messages not coming up in car

Did you try the above fix that worked for other users?


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  • Message 9 of 18

Re: Phone audio connection problem with Bluetooth paired devices

2017-03-02, 16:21 PM
Yes. Disabled the Bluetooth scanning. Bluetooth is on but still shows disconnected
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  • Message 10 of 18

Re: Phone audio connection problem with Bluetooth paired devices

2017-03-02, 20:52 PM

wrote:
Yes. Disabled the Bluetooth scanning. Bluetooth is on but still shows disconnected

Hi ntom908,

 

Did you try to unpair all paired devices from your device as well as your car? If not, Try then Test. Let me know if it will work.

 

 

Thanks

 

Regards,
Anne
Motorola Support

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