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Paper Tape
Posts: 3
Registered: ‎03-02-2017
Location: IN
Message 1 of 17 (1,932 Views)

Phone audio connection problem with Bluetooth paired devices

Hi

 
Am facing a issue post update of software. The phone audio cannot be enabled to a Bluetooth device like car audio, Bluetooth head set etc... The check box (Tick Mark column) is not getting enabled. I have performed a factory reset, still the problem persists. The screenshots are shown for your reference.  Screenshot_20170302-184459.pngCan you please suggest a solution for this?
 
 
 
 
 
 
Screenshot_20170302-184352.pngScreenshot_20170302-184454.png 
Moto Sr Moderator
Posts: 23,965
Registered: ‎02-02-2016
Location: US
Message 2 of 17 (1,904 Views)

Re: Phone audio connection problem with Bluetooth paired devices

try disabling bluetooth scanning....

 

settings-location-3 dot menu


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Senior MotoAgent
Posts: 1,313
Registered: ‎01-16-2017
Location: PH
Message 3 of 17 (1,920 Views)

Re: Phone audio connection problem with Bluetooth paired devices


Aghosh wrote:

Hi

 
Am facing a issue post update of software. The phone audio cannot be enabled to a Bluetooth device like car audio, Bluetooth head set etc... The check box (Tick Mark column) is not getting enabled. I have performed a factory reset, still the problem persists. The screenshots are shown for your reference.  Screenshot_20170302-184459.pngCan you please suggest a solution for this?
 
 
 
 
 
 
Screenshot_20170302-184352.pngScreenshot_20170302-184454.png 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hi Aghosh, 

 

You can go to Settings > Scroll down to Location > Tap 3 dots > Tap Scanning > Turn off Bluetooth Scanning.

 

 

Let me know if it will work.

 

 

Regards,
Anne
Motorola Support

 

Paper Tape
Posts: 3
Registered: ‎03-02-2017
Location: IN
Message 4 of 17 (1,886 Views)

Re: Phone audio connection problem with Bluetooth paired devices

Hi Anne

 

Thank you very much for quick response. I think it works. 

Paper Tape
Posts: 3
Registered: ‎03-02-2017
Location: IN
Message 5 of 17 (1,885 Views)

Re: Phone audio connection problem with Bluetooth paired devices

Hi

 

This is wonderful, thanks a lot for the lightening response. 

Senior MotoAgent
Posts: 1,313
Registered: ‎01-16-2017
Location: PH
Message 6 of 17 (1,882 Views)

Re: Phone audio connection problem with Bluetooth paired devices


Aghosh wrote:

Hi Anne

 

Thank you very much for quick response. I think it works. 


Hi Aghosh,

 

You`re very much welcome. Let me know if you need further assistance.

 

 

Thanks and have a great day!

 

Regards,
Anne
Motorola Support

 

Paper Tape
Posts: 3
Registered: ‎03-02-2017
Location: US
Message 7 of 17 (1,866 Views)

Re: Phone audio connection problem with Bluetooth paired devices

I am having similar problem. Since update, Bluetooth shows disconnected and Fitbit Charge 2 will not receive text and call notifications and text messages not coming up in car
Moto Sr Moderator
Posts: 23,965
Registered: ‎02-02-2016
Location: US
Message 8 of 17 (1,861 Views)

Re: Phone audio connection problem with Bluetooth paired devices


ntom908 wrote:
I am having similar problem. Since update, Bluetooth shows disconnected and Fitbit Charge 2 will not receive text and call notifications and text messages not coming up in car

Did you try the above fix that worked for other users?


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Paper Tape
Posts: 3
Registered: ‎03-02-2017
Location: US
Message 9 of 17 (1,855 Views)

Re: Phone audio connection problem with Bluetooth paired devices

Yes. Disabled the Bluetooth scanning. Bluetooth is on but still shows disconnected
Senior MotoAgent
Posts: 1,313
Registered: ‎01-16-2017
Location: PH
Message 10 of 17 (1,826 Views)

Re: Phone audio connection problem with Bluetooth paired devices


ntom908 wrote:
Yes. Disabled the Bluetooth scanning. Bluetooth is on but still shows disconnected

Hi ntom908,

 

Did you try to unpair all paired devices from your device as well as your car? If not, Try then Test. Let me know if it will work.

 

 

Thanks

 

Regards,
Anne
Motorola Support

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