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ntom908
Paper Tape
Posts: 3
Registered: ‎03-02-2017
Location: US
Views: 2,123
Message 11 of 18

Re: Phone audio connection problem with Bluetooth paired devices

Yes Anne, I unpaired and paired back. Still no luck.
Yossakrai
Fanfold Paper
Posts: 8
Registered: ‎12-06-2016
Location: TH
Views: 2,103
Message 12 of 18

Re: Phone audio connection problem with Bluetooth paired devices

Hi Anne

I have the same problem and I tried to solve the problem by using the solution you suggested. It worked for 5 days but now I am facing the old one. I tried to unpaid all my Bluetooth device and re-pair them again including reboot my Moto x play but the problem is still going on. Please help me to solve this problem permanent.
NTwoOo
Token Ring
Posts: 70
Registered: ‎04-08-2017
Location: NL
Views: 2,016
Message 13 of 18

Re: Phone audio connection problem with Bluetooth paired devices

Just tried this and it seems to work for my Moto x force. This problem is prevalent on the forum for g, x and Z devices. Maybe tenticle support can check if this solves the problem for the others. 

syn161090
Fanfold Paper
Posts: 5
Registered: ‎03-13-2017
Location: IN
Views: 1,959
Message 14 of 18

Re: Phone audio connection problem with Bluetooth paired devices

Thanks. It's works for me also. I'm also suffering with Moto X Play. But, is it a problem or bug? Or this is a proper settings option by Motorola?

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,185
Registered: ‎02-02-2016
Location: US
Views: 1,954
Message 15 of 18

Re: Phone audio connection problem with Bluetooth paired devices


@syn161090 wrote:

Thanks. It's works for me also. I'm also suffering with Moto X Play. But, is it a problem or bug? Or this is a proper settings option by Motorola?


If you are referring to turning off BT scanning in location settings, that is an android option. It seems to cause problems on all android devices and many BT devices - it seems like the issues started with some of Googles security updates. 


* Search box is your friend * I don't respond to PM if question belongs in forum
syn161090
Fanfold Paper
Posts: 5
Registered: ‎03-13-2017
Location: IN
Views: 1,947
Message 16 of 18

Re: Phone audio connection problem with Bluetooth paired devices

Exactly, you're correct. It happens after last two security updates. Thanks! That means this is a security update bug by Google. Need to work on it to resolve.
Rachuri
Paper Tape
Posts: 3
Registered: ‎09-13-2017
Location: IN
Views: 1,674
Message 17 of 18

Re: Phone audio connection problem with Bluetooth paired devices

I have the same issue since past few weeks, may be after recent software update. When I try to play music through Bluetooth speakers the audio doesn't play, sound gets fluctuated. I tried to turn Bluetooth on n off, unpaired and paired the Bluetooth speaker still the same problem. There is no problem with Bluetooth speakers as it's playing absolutely good with my brother's mobile. There is some problem with my Moto G4 Plus.

 

Please help me with this situation.

Drsamrat
What's DOS?
Posts: 1
Registered: ‎05-27-2018
Location: IN
Views: 1,103
Message 18 of 18

Re: Phone audio connection problem with Bluetooth paired devices

This actually works.

First disconnect all devices and unpair them from Ur Bluetooth device.

Then turn off Bluetooth scan settings in location setting of Ur android.

Next pair Ur phone with Ur bluetooth device and there u r, it starts working.

Phone audio is played thru the Bluetooth device.😀

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