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3 Posts

04-22-2017

IN

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Display screen goes black

2017-04-27, 7:06 AM

Screen  is unlocked but its black or   goes  blank  when i try to unlock by pressing lock button  ,  but it happens rarely not frequently , so to unlock my phone i have to press 3-4 timse then it works

 

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3450 Posts

10-05-2016

PH

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Re: Display screen goes black

2017-04-27, 16:06 PM

Hi Arunkunar,

 

 Have you tried to reboot the phone? Do you have running applications in the background? Have you tried to put it in safe mode?

 

Regards,
Jess
Motorola Support

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3 Posts

04-22-2017

IN

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Re: Display screen goes black

2017-04-27, 18:21 PM

Yes i did , it happens rarely ,from last 3-4 months it happed 7-8 times so  i think its a may be software issue.

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3450 Posts

10-05-2016

PH

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Re: Display screen goes black

2017-05-02, 19:21 PM

Hi Arunkunar,

 

 Not that clear to me. Does the screen still go black when on safe mode?

Would you please update your profile with the serial/IMEI/MEID number of your phone? is it okay if we look at your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here

Regards,
Jess
Motorola Support

 

 

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4 Posts

05-30-2017

IN

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Re: Display screen goes black

2017-05-30, 10:52 AM

Hello Jess,

 

Hope You Are Doing Good !!!

 

My concerns is my MOTO X Play is all working fine , few days ago display light suddenly goes very deam that i can not see anything in to the phone . but the phone is working fine . now i dont understand what exactly is the issue with my phone .

one bug report is attached .

 

could you please provide me a solution on this ?

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3450 Posts

10-05-2016

PH

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Re: Display screen goes black

2017-05-31, 16:40 PM

Hi Durgadas,

 

 May I know when did this happen? Have you checked if your Adaptive Brightness is turned on? Have you tried it with safe mode?

 

Regards,
Jess
Motorola Support

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3 Posts

11-23-2017

IN

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Re: Display screen goes black

2017-11-23, 13:16 PM

Hi Team,

 

I am facing the issue in moto X play after the Andriod upgrade.

 

From last 2days my mobile screen completely blacked out nothing is visible on the screen but I am can get call and messages(no display).

 

I can't make it to start in safe mode since I can't see anything on my mobile screen.

 

Can someone please help me on this issue.

 

Thanks in advance.

 

Br,

Basheer.

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