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35 Posts

10-04-2017

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Dual sim network issu after update nougat

2017-10-04, 4:41 AM

hi , 

yesterday night i update moto x play marshmallow to nougat and it's a disaster , after step by step doing complete and finishing nougat update it take so much time , i notice when phone boot up then complete last step to finishing the update process and then start dual sim problem ( i'm using two sim card 1st sim slot jio 4g and second sim slot vodafone ) . previous in marshmallow i never face this problem , problem is after update single sim jio 4g working nice in 1st slot and 2nd slot , next i test vodafone sim insert 1st sim slot not working ( don't have network stability and continuous open a popup com.android.phone has stop working ) then i insert 2nd slot same problem happen . next test i insert jio 4g in 1st slot and vodafone in 2nd slot i notice same problem happen and this time jio 4g network stability also gone it happen continuous ( means network becomes visible searching mode and open popup and gone ) . next i test vodafone sim in 1st slot and jio 4g in 2nd slot same problem . ( i didn't reset anything ,cache clear , less using third party software and apps ) . 

what you guys think ?  sim problem , or network problem or nougat 7.1.1 have bug till date .

response .

motorola doing such a good job :smileyindifferent:

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5405 Posts

07-12-2014

US

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Re: Dual sim network issu after update nougat

2017-10-04, 19:16 PM

wrote:

hi , 

yesterday night i update moto x play marshmallow to nougat and it's a disaster , after step by step doing complete and finishing nougat update it take so much time , i notice when phone boot up then complete last step to finishing the update process and then start dual sim problem ( i'm using two sim card 1st sim slot jio 4g and second sim slot vodafone ) . previous in marshmallow i never face this problem , problem is after update single sim jio 4g working nice in 1st slot and 2nd slot , next i test vodafone sim insert 1st sim slot not working ( don't have network stability and continuous open a popup com.android.phone has stop working ) then i insert 2nd slot same problem happen . next test i insert jio 4g in 1st slot and vodafone in 2nd slot i notice same problem happen and this time jio 4g network stability also gone it happen continuous ( means network becomes visible searching mode and open popup and gone ) . next i test vodafone sim in 1st slot and jio 4g in 2nd slot same problem . ( i didn't reset anything ,cache clear , less using third party software and apps ) . 

what you guys think ?  sim problem , or network problem or nougat 7.1.1 have bug till date .

response .

motorola doing such a good job :smileyindifferent:


Hi moto_x_play_02,

 

Try wiping the phone cache partition to see if it helps. Steps are here: https://motorola-mobility-en-in.custhelp.com/app/home/device/motorola/moto-x-play/topic/other/clear-cache-partition

 

Regards,

JM

Motorola Support

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35 Posts

10-04-2017

IN

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Re: Dual sim network issu after update nougat

2017-10-06, 1:46 AM

hii  ,

yesterday night i do factory reset and my dual sim problem was vanished , battery draining issue solved , camera little bit blurry now it's gone , boot animation change , now i'm happy with moto x play nougat update . my all disappointment are gone .  :smileyhappy:

thank you sir for tell us suggestion .

thank you Moto_JM .

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2 Posts

01-05-2017

US

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Re: Dual sim network issu after update nougat

2017-11-11, 5:43 AM

yesterday at night suddenly network gone and not getting back 

ihave tried restarting phone,resetting,factoray data reset and  even deep reset through recovery mode and i clear cache but still problem not resolved...

 

 

help plz 

 

  • Edited for Privacy: Removed email address.  -JM
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5405 Posts

07-12-2014

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  • Message 5 of 7

Re: Dual sim network issu after update nougat

2017-11-15, 21:04 PM

wrote:

yesterday at night suddenly network gone and not getting back 

ihave tried restarting phone,resetting,factoray data reset and  even deep reset through recovery mode and i clear cache but still problem not resolved...

 

 

help plz 

 

 


Hello Miteshb. Have you tried removing, then re-inserting your SIM card? What about testing a different, brand new SIM card from your carrier?

 

-JM

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3 Posts

11-23-2017

IN

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Re: Dual sim network issu after update nougat

2017-11-24, 16:25 PM

yes but problem is still there

 

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3 Posts

11-23-2017

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  • Message 7 of 7

Re: Dual sim network issu after update nougat

2017-11-30, 15:14 PM

Lenovo just ruined our life after getting 2 year late update and what we have here a fulty buggy update in India having so much trouble with phone , 

Even a phone is not capable enough for making calls , r u getting it .

 

I think Motorola / lenovo should fix this issue as soon as possible.

 

Do something ....

Plz 

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