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Error in new update 24.81.1.en.01

2017-02-16, 20:31 PM

Hi I need your help. I recive the new update 24.81.1.en.01 (66 MB) but when I proceed to installation the sistem charge 20% and then say "error" and reboot.

 

MODEL XT1563

IMEI: 358966064171317

SJUG7211AA

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Re: Error in new update 24.81.1.en.01

2017-02-16, 20:40 PM

wrote:

Hi I need your help. I recive the new update 24.81.1.en.01 (66 MB) but when I proceed to installation the sistem charge 20% and then say "error" and reboot.

 

MODEL XT1563

IMEI: 358966064171317

SJUG7211AA


Is your phone rooted? Bootloader unlocked? Modded in any way?

 


* Search box is your friend * I don't respond to PM if question belongs in forum
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5 Posts

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AR

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Re: Error in new update 24.81.1.en.01

2017-02-16, 20:44 PM

No no rooted, and I proveed to restar the bootloader, but error returns

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Re: Error in new update 24.81.1.en.01

2017-02-16, 20:56 PM

wrote:

No no rooted, and I proveed to restar the bootloader, but error returns


Thanks for the info. Can I have permissions to look at the check-in data from my end to see if we can see what caused the error?

 

-Tom



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Re: Error in new update 24.81.1.en.01

2017-02-16, 21:00 PM

Yes of course and tks!

 

I look forward to hearing from you soon

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Re: Error in new update 24.81.1.en.01

2017-02-17, 16:58 PM

wrote:

Yes of course and tks!

 

I look forward to hearing from you soon


My engineers would like to get some more information.

 

Can you take pictures of the recovery logs and share them with me?

 

  1. Power off the phone
  2. Press and hold Volume Up and Power button
  3. The phone will boot into Fastboot. Use volume down until you see Recovery Mode on the top right. Tap The Power button
  4. At the No Command screen, Press and hold Power Button and tap the Volume up button.
  5. Use Volume down to highlight View recovery logs and tap the Power Button
  6. Tap power button on the first file (/cache/recovery/last_log)
  7. Take a picture of each screen (scroll to the next page by tapping Volume Down) using another device or camera.
  8. Once you've completed this, you will then return to the list of logs, Select Back > Reboot system now.
  9. Share the pictures with me here on the forums or via a PM

-Tom

 



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Re: Error in new update 24.81.1.en.01

2017-02-17, 19:34 PM

Dear Tom

 

In the attached file you will find the pictures.-

 

tks!

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Re: Error in new update 24.81.1.en.01

2017-02-23, 15:08 PM

Dear Tom

 

Any news for this? 

 

Tks ands regars!

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Re: Error in new update 24.81.1.en.01

2017-02-24, 18:07 PM

[I have deleted my reply as I don't believe I am having exactly the same issue as the poster of this thread]

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Re: Error in new update 24.81.1.en.01

2017-02-24, 19:19 PM

wrote:

Dear Tom

 

Any news for this? 

 

Tks ands regars!


I'm sorry, I don't have any updates yet, but I did escalate it again earlier today. 

 

-Tom



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