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08-16-2018

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HALF SCRREN IS ONLY DISPLAYING FOR MOTO X PLAY AFTER UPGRADING

2018-08-16, 15:16 PM

HI 

After upgrading to android 7.0 i am facing problem with screen 

i can operate only 10 % of my scree

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5405 Posts

07-12-2014

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Re: HALF SCRREN IS ONLY DISPLAYING FOR MOTO X PLAY AFTER UPGRADING

2018-08-16, 17:41 PM

Hi hemanthhr1344,

 

That's weird. Just to clarify, is the screen not responding or is it black? Have you tried clear cache partition?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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Re: HALF SCRREN IS ONLY DISPLAYING FOR MOTO X PLAY AFTER UPGRADING

2018-08-17, 4:09 AM

if i cleared cache partation then  any data is loss?

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Re: HALF SCRREN IS ONLY DISPLAYING FOR MOTO X PLAY AFTER UPGRADING

2018-08-17, 16:58 PM

i cannot access bootloader menu also

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Re: HALF SCRREN IS ONLY DISPLAYING FOR MOTO X PLAY AFTER UPGRADING

2018-08-17, 19:21 PM

Clear cache partition will not delete any data on your phone. However, if you are unable to access the boot menu, then I'm afraid service/repair is next step.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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Re: HALF SCRREN IS ONLY DISPLAYING FOR MOTO X PLAY AFTER UPGRADING

2018-08-18, 5:11 AM

is that problem caused of software or hardware

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Re: HALF SCRREN IS ONLY DISPLAYING FOR MOTO X PLAY AFTER UPGRADING

2018-08-22, 18:42 PM

We are trying to determine if it's a software or hardware issue, that's why we are doing the troubleshooting steps. Have you tried clearing the cache partition of the phone? Were able to go to the boot menu of the device?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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