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3 Posts

03-02-2018

GB

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It's March 2018 and still no Android 7 update!

2018-03-02, 9:33 AM

Some people received Nougat update back in October 2017. It is now March 2018 and I still don't have Android 7 update on my Moto X Play. That's 5 months! I have UK version of Moto X Play. My son has European version of the same phone and he received update back in December 2017. Can somebody please explain what is causing such a massive delay??? Please!

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2438 Posts

12-19-2016

PH

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  • Message 2 of 9

Re: It's March 2018 and still no Android 7 update!

2018-03-02, 19:34 PM

Hi Neovision

 

It is sad to hear that you have not received the update but would you mind sending your IMEI via PM so we may check it on our end? YOu may also check our software upgrade page for further information. 

 

Regards,
Ella
Motorola Support

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3 Posts

03-02-2018

GB

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Re: It's March 2018 and still no Android 7 update!

2018-03-03, 13:38 PM
Could you please elaborate who to and how I send private message?
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1 Posts

05-13-2017

GB

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  • Message 4 of 9

Re: It's March 2018 and still no Android 7 update!

2018-03-04, 9:33 AM

Me too! In the UK, no sign of the update

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3 Posts

03-04-2018

GB

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Re: It's March 2018 and still no Android 7 update!

2018-03-04, 10:59 AM

I'm not sure how sending a single IMEI fixes all of the UK not receiving the update.

 

Not seen 1 report of a UK phone seeing this update (hundreds of Indian users reporting issues though).

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1 Posts

03-06-2018

DE

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  • Message 6 of 9

Re: It's March 2018 and still no Android 7 update!

2018-03-06, 18:58 PM
My German Moto X Play is also still on 6.0.1 and reports "all software is up-to-date"...
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3 Posts

03-02-2018

GB

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Re: It's March 2018 and still no Android 7 update!

2018-03-09, 12:33 PM
I'm sorry, Lenovo but the lack of communication on your part is a massive disappointment. I have been using and recommending Moto phones for years. There are at least 15 people that bought a Moto phone based on my recommendation. Now some of them are starting to complain about the delays with OS updates.

Simple answer would be sufficient. Something like "Don't expect Android 7 update for next 6 months". At least we would know where we stand. This is a total farce.
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1 Posts

04-11-2018

GB

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  • Message 8 of 9

Re: It's March 2018 and still no Android 7 update!

2018-04-11, 17:15 PM

I have had this problem too. The motorola support only send the same paragraph as online and tell me to be patient. The software was released long ago so why have so many not recieved it yet?

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3 Posts

03-04-2018

GB

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  • Message 9 of 9

Re: It's March 2018 and still no Android 7 update!

2018-06-12, 22:44 PM

UK phones now starting to see this at long last!

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