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1 Posts

12-22-2017

GB

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Latest on Moto X Play Nougat Update - still waiting

2017-12-22, 16:21 PM

I am stil waitng for the 7.1.1 update - are many others still? I am in the UK with a standard single SIM phone.

 

My phone is on the January security update, so basically 12 months out of date.  Since then there have been a number of updates released, none of which have reached my phone.  The support from Lenovo is pretty hopeless, and this is not helped when the moderators close the relevent threads.

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12 Posts

05-12-2017

GB

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  • Message 2 of 23

Re: Latest on Moto X Play Nougat Update - still waiting

2017-12-24, 8:39 AM

Yep I'm waiting too. Mind you looking at all the issues people are having we might be better off! Frustrating though, like you say coming up on the  1 year anniversary of when we should of had it. I think it really shows how much the company cares. I have recommended Motorola products for years because of their excellent support which sadly is no longer the case.

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12 Posts

05-12-2017

GB

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  • Message 3 of 23

Re: Latest on Moto X Play Nougat Update - still waiting

2017-12-27, 23:57 PM

Will Motorola make a zip file available for download that I can install from the bootloader? Still waiting for the update......

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7 Posts

12-08-2017

GB

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  • Message 4 of 23

Re: Latest on Moto X Play Nougat Update - still waiting

2018-02-01, 12:39 PM

I see that Huawei are bringing out Oreo and we're still waiting on Nougat.

 

I read somewhere that all moto x users should have nougat by now and a factory reset might prompt it? Anyone heard of this or tried it?

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5 Posts

01-12-2017

GB

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Re: Latest on Moto X Play Nougat Update - still waiting

2018-02-02, 14:35 PM

I tried a factory reset around 10 January and it did nothing. Still waiting to see the 7.1.1 update and i check every day.

 

My current system version is 24.211.11.lux_reteu,reteu.en.EU.retgb

 

 

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1 Posts

02-05-2018

DE

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  • Message 6 of 23

Re: Latest on Moto X Play Nougat Update - still waiting

2018-02-05, 23:43 PM

Here in Germany it's all the same. No Nougat in sight for my X Play retail, even 4 months after official announcement.

Getting annoyed more and more every day coming the promise is not kept.

It's not so much the point that they're late(again), rather than rollout has started 4 months ago and now seems stuck and no one seems to care or comment officially, at least.

 

I do really like Moto devices and thought about buying a new moto Z2 or a G5S+, but will think it over again,

if nothing happenes in next couple days.

 

This kind of customer treatment has swiped successful SonyEriccson off the market, just a couple of year ago.

Sorry folks.

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4 Posts

02-13-2018

GB

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  • Message 7 of 23

Re: Latest on Moto X Play Nougat Update - still waiting

2018-02-13, 14:34 PM

i was going to try a factory reset today and see if that was my issue but if you say it didn't help in January then I might just not bother? It's a bit of a hassle.

 

For what it's worth I'm stuck on Jan 2017 "security update" as well..

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2 Posts

02-27-2018

GB

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  • Message 8 of 23

Re: Latest on Moto X Play Nougat Update - still waiting

2018-02-27, 19:06 PM

Same here.  This is properly crap from Motorola/Lenovo.  As others above, I have recommended Motorola phones in the past, but I really can't see me doing so again.  Why so little care about customer experience?

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5 Posts

01-12-2017

GB

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  • Message 9 of 23

Re: Latest on Moto X Play Nougat Update - still waiting

2018-03-09, 8:32 AM
I've just PM'd Moto_Ella with my IMEI number as she suggested.

Maybe if others do the same she might be able to find out why we are all not receiving the OTA update?
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7 Posts

12-08-2017

GB

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  • Message 10 of 23

Re: Latest on Moto X Play Nougat Update - still waiting

2018-03-09, 13:06 PM

I've sent my IMEI number. I won't hold my breath. Android P is out for developer preview and we still don't have N.

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