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05-08-2018

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MOTO X PLAY not charging unless it is restarted

2018-05-08, 6:13 AM

Hi, my X-Play with Nougat 7.1.1 is not charging unless it is restarted. I am using the Moto Turbocharger which was charging it fine before, but it really seems to be a phone issue. I tried other chargers and cables with the same result. The phone is in stock condition and 18 months old. The battery indicator shows that is charging, but even if i leave it a whole night it doesn't charge. Only restarting the phone, while the charger is connected solves the issue . Do you think changing the battery would solve the issue ?

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5405 Posts

07-12-2014

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  • Message 2 of 19

Re: MOTO X PLAY not charging unless it is restarted

2018-05-08, 17:27 PM

Hello Marstg,

 

This is quite weird. Let's do some steps to determine what may be causing it. Start with battery calibration. We do recommend these steps to re-calibrate the battery. Press and hold the power button until the screen turns off. The phone will reboot then on its own. We call this a hard reset; it's equivalent to pulling the battery in days of removable batteries. Charge the phone to 100% and then leave it on the charger for a few hours. Observe the phone if it will still do the same the next times you charge the phone after calibration.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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8 Posts

05-24-2018

US

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Re: MOTO X PLAY not charging unless it is restarted

2018-07-25, 11:57 AM

Is having the same issue and SEPTA trimming Android 8.1. I have to restart the phone and then it will charge. I don't charge it until the next day and in the morning time I see that the Android system has a pop up asking me what I would like to do with USB device in the only option is to select charge. This started happening 2 days ago and every time that I come into work to charge my phone up on the charger it will not charge unless I restart the phone. There seems to be a software issue going on with an update or something.

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3 Posts

05-08-2018

CA

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Re: MOTO X PLAY not charging unless it is restarted

2018-07-25, 14:31 PM

I changed the battery but the problem persists,  seems to be an issue with the charging port, it only charges in a certain position. I connect the charger, the charging battery symbol appears, but when i touch it for more information it says is not charging. I wonder at this stage if it would just be cheaper for me to cut my losses and get another Nexus 6, man i loved that phone!

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8 Posts

05-24-2018

US

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Re:

2018-07-25, 14:36 PM

Only issue with me is having to restart, not a port issue as it works fine when restarted.

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2 Posts

01-15-2014

Netherlands

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  • Message 6 of 19

Re: Re:

2018-08-27, 2:44 AM

My unit has started doing the same thing, only charges for a bit after reboot then doesn't recognize any form of charge, fast or slow.  I'm rooted/xposed on stock ROM with no updates and just started one night.  I reflashed it with newest ROM and it still happens.  

 

Its hardware issue not software, 100% certain.

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3 Posts

05-08-2018

CA

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Re: Re:

2018-08-27, 14:32 PM

I am really disappointed with Motorola for this, is happening to a phone that is not even 2 years old, but i guess this is a midrange product,  and your expectations should also be midrange. I did buy a used Nexus 6 ( and it doesn't have any issues experienced by the X-play which means component selection plays a crucial role in the life of the phone) and my dad is very happy with it, but that was a range topping product, so i guess the morale here is adjust expectations inline with the class of the product.

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5405 Posts

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Re: MOTO X PLAY not charging unless it is restarted

2018-08-30, 19:26 PM

Hi guys. Rooting your phone is highly discouraged as it will void your warranty, and limit the support you can receive. We can't assist with rooted phones, but there are tons of sites on the web that can help.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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2 Posts

01-15-2014

Netherlands

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  • Message 9 of 19

Re: MOTO X PLAY not charging unless it is restarted

2018-08-30, 19:37 PM

Talking/bashing root is a moot point because the issue isn't software or security related.  It seems to be happening outside of warranty period unfortunately.

 

Personally, I've had several Moto phones serviced by Motorola after I've unlocked the bootloader and modified the software.  This was of course before Lenovo took over.

 

I'm sad that the charging circut died in my and other Moto X Play but the phone had a good life and it will live on as a backup.  I added an icon at the bottom right of my laucher that schedules a reboot in an hour, which fixes the problem for me. 

 

In regards to Moto/Lenovo, I won't be buying another since the design is now so far removed from the original Moto X. *clutches old Moto X '13, wimpers, touches to forehead*

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1 Posts

03-24-2017

IN

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  • Message 10 of 19

Re: MOTO X PLAY not charging unless it is restarted

2018-10-06, 12:32 PM

Im using Moto X Play with Android 7.1.1. Im also facing the exctly same isais. On connecting charger it shows charging indication but not really charged. Device gets charged after reboot.visited Motorola service center, they have changed the battery but still same issue. Not get proper support from service center. Suggest pls

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