Motorola Community

Moto X PhonesMoto X Play
All Forum Topics
Options

2 Posts

09-24-2016

IN

3 Signins

22 Page Views

  • Posts: 2
  • Registered: ‎09-24-2016
  • Location: IN
  • Views: 22
  • Message 1 of 10

Message sending failed with Error 38 on JIO network (VoLTE)

2016-09-24, 17:56 PM

Messages are not getting sent on my MOTO X PLAY (XT1562) with my JIO Sim. I'm getting Error 38. It is very strange. I am able to receive calls & make calls. I am also able to receive all SMS. The problem is that message sending fails irrespective of whom I send to. Can anyone help me with the solution? 

Reply
Options

12354 Posts

02-02-2016

US

2935 Signins

20947 Page Views

  • Posts: 12354
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 20947
  • Message 2 of 10

Re: Message sending failed with Error 38 on JIO network (VoLTE)

2016-09-24, 18:22 PM

I just did a search on your issue, and it has happened on other networks.  It appears to be a carrier issue.  Some people have said to turn the phone off and back on again and wait 24 hours, others have said the SIM needed to be replaced...

 

You should contact Jio.

Reply
Options

2 Posts

09-24-2016

IN

3 Signins

22 Page Views

  • Posts: 2
  • Registered: ‎09-24-2016
  • Location: IN
  • Views: 22
  • Message 3 of 10

Re: Message sending failed with Error 38 on JIO network (VoLTE)

2016-09-26, 8:34 AM
Finally I was able to solve the problem. I followed the steps to perform a clear cache on my device: https://t.co/cQodICRJhh It solved my problem & I am able to send messages again!
Reply
Options

14 Posts

08-04-2016

IN

35 Signins

398 Page Views

  • Posts: 14
  • Registered: ‎08-04-2016
  • Location: IN
  • Views: 398
  • Message 4 of 10

Re: Message sending failed with Error 38 on JIO network (VoLTE)

2016-10-19, 7:23 AM

Had the same error. Clearing the cache worked with the Moto E2 (2015) too. Thanks a ton!

Reply
Options

2 Posts

02-08-2018

IN

5 Signins

38 Page Views

  • Posts: 2
  • Registered: ‎02-08-2018
  • Location: IN
  • Views: 38
  • Message 5 of 10

Re: Message sending failed with Error 38 on JIO network (VoLTE)

2018-02-08, 8:09 AM

Thank you very much clear 39 error 

Reply
Options

4 Posts

03-02-2018

IN

3 Signins

38 Page Views

  • Posts: 4
  • Registered: ‎03-02-2018
  • Location: IN
  • Views: 38
  • Message 6 of 10

Re: Message sending failed with Error 38 on JIO network (VoLTE)

2018-03-02, 17:13 PM

Open Phone dialer;  type  hidden menu code removed

Open "phone information";  In the space for SMSC  type in your 10 digit JIO number and Update. It will definitely work. :)

Reply
Options

12354 Posts

02-02-2016

US

2935 Signins

20947 Page Views

  • Posts: 12354
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 20947
  • Message 7 of 10

Re: Message sending failed with Error 38 on JIO network (VoLTE)

2018-03-02, 18:56 PM

wrote:

Open Phone dialer;  type  hidden menu code removed

Open "phone information";  In the space for SMSC  type in your 10 digit JIO number and Update. It will definitely work. :)


Before joining the forum, you're asked to read the forum rules.  Those rules prohibit posting codes to display hidden menus.

 

Please see our Moto Owners' Forum Site Rules for more information.

Reply
Options

4 Posts

03-02-2018

IN

3 Signins

38 Page Views

  • Posts: 4
  • Registered: ‎03-02-2018
  • Location: IN
  • Views: 38
  • Message 8 of 10

Re: Message sending failed with Error 38 on JIO network (VoLTE)

2018-03-02, 19:04 PM

Sorry, my mistake. This solves the problem and is beneficial for the users who face this kind of difficulty. And banning these workarounds only perpetuates more beating around the bush, just like in this forum. Nowhere is this solution given in this forum. Thank you. Sorry for trying to help.

 

Reply
Options

1 Posts

03-28-2018

IN

2 Signins

25 Page Views

  • Posts: 1
  • Registered: ‎03-28-2018
  • Location: IN
  • Views: 25
  • Message 9 of 10

Re: Message sending failed with Error 38 on JIO network (VoLTE)

2018-03-28, 5:59 AM
Message is not sending with Jio sim in Moto c plus
Reply
Options

5 Posts

01-30-2019

IN

13 Signins

134 Page Views

  • Posts: 5
  • Registered: ‎01-30-2019
  • Location: IN
  • Views: 134
  • Message 10 of 10

Hmm

2019-02-23, 3:42 AM
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save