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Arun4u
What's DOS?
Posts: 1
Registered: ‎11-19-2018
Location: IN
Views: 268
Message 1 of 2

Mobile phone is turning off automatically when I turn on my mobile data

I have a battery charge close to 70 percent. But Instead when I turn on mobile data to browse the mobile is getting turning off automatically .. can u please provide the solution to fix this issue 

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 250
Message 2 of 2

Re: Mobile phone is turning off automatically when I turn on my mobile data

Hi Arun4u,

 

This is odd. Try to calibrate the battery to see if it helps. We do recommend these steps to re-calibrate the battery. Press and hold the power button until the screen turns off. The phone will reboot then on its own. Charge the phone to 100% and then leave it on the charger for a few hours.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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