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7 Posts

11-07-2017

CA

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  • Message 11 of 15

Re: Moto X Play 7.1.1 update is causing echoing for people calling my phone.

2017-11-21, 19:01 PM

I have done a factory reset, and cleared up a bunch of my memory, and it is still echoing for people who call me.  It is absolutly horrible if I turn on speaker phone, so I can't use that now.

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3948 Posts

12-01-2016

PH

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  • Message 12 of 15

Re: Moto X Play 7.1.1 update is causing echoing for people calling my phone.

2017-11-22, 16:45 PM

wrote:

I have done a factory reset, and cleared up a bunch of my memory, and it is still echoing for people who call me.  It is absolutly horrible if I turn on speaker phone, so I can't use that now.


Just want to verify this here:

 

1. Does it happen to all the calls? 

2. Is it happening to incoming or outgoing call?

3. Did you do a Factory reset with no restore? If not, can you try that option please.

 

 

Regards,
Daisy
Moto Support

 

 

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7 Posts

11-07-2017

CA

11 Signins

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  • Posts: 7
  • Registered: ‎11-07-2017
  • Location: CA
  • Views: 88
  • Message 13 of 15

Re: Moto X Play 7.1.1 update is causing echoing for people calling my phone.

2017-11-22, 18:04 PM
It happens to all calls, both incoming and outgoing, the other person hears the echo.
If I do a factory reset without restore, can I easily restore the apps and settings I have afterwards, if not that's not much of an option at the moment.
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3948 Posts

12-01-2016

PH

1423 Signins

85486 Page Views

  • Posts: 3948
  • Registered: ‎12-01-2016
  • Location: PH
  • Views: 85486
  • Message 14 of 15

Re: Moto X Play 7.1.1 update is causing echoing for people calling my phone.

2017-11-23, 15:23 PM

wrote:
It happens to all calls, both incoming and outgoing, the other person hears the echo.
If I do a factory reset without restore, can I easily restore the apps and settings I have afterwards, if not that's not much of an option at the moment.

Thanks for verifying that. The third party apps can be downloaded via Playstore again and your phone's settings would be set to default. 


Regards,
Daisy
Moto Support

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7 Posts

11-07-2017

CA

11 Signins

88 Page Views

  • Posts: 7
  • Registered: ‎11-07-2017
  • Location: CA
  • Views: 88
  • Message 15 of 15

Re: Moto X Play 7.1.1 update is causing echoing for people calling my phone.

2017-11-30, 3:37 AM

I solved the echo problem, I contacted Freedom Mobile and talked to them about it and they said they are doing upgrades to thier network and the problem was probably my old sim card.  They got me a new sim card for free and the echo problem disappeared.  Not sure why a sim card would do that, but it solved it.

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