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Dinesh587
Paper Tape
Posts: 4
Registered: ‎12-30-2017
Location: IN
Views: 6,089
Message 1 of 10

Moto X Play Camera Busy & Torch not working

Hi!

Andriod 7+
Hello, I have a Moto X Play phone and I have problems with the camera

- Sometimes the camera does not start.
- Sometimes the camera can not focus.
- Now no flash light(Torch) and camera is not responding

It ask's me to restart/power-off

Error: Camera Busy <Camera unable to start. If this happens again, please poer off your phone and restart>

Let me know any suggestion

Regards
Dinesh

Former Employee
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 5,909
Message 2 of 10

Re: Moto X Play Camera Busy & Torch not working

Hi Dinesh587

 

It is sad to hear that it is not working but let me help. May I ask when did this start? Have you recently updated your phone? If yes, you can try doing a clear cache partition and see if it help. 

 

You may also try reset with no restore and if the issue persists, you may submit it on for repair. 

 

Regards,
Ella
Motorola Support

 

 

Drakesoul
Ctrl-Alt-Del
Posts: 11
Registered: ‎01-04-2018
Location: RO
Views: 5,890
Message 3 of 10

Re: Moto X Play Camera Busy & Torch not working

Hello ! I own a motorola Moto G5. This started happening to me too ! It first occured today, around 5 hours ago. I didn't have any updates prior to that. I tried clearing  Camera app cache and data, removing the SD card , restarting the phone multiple times and also starting the phone in Safe Mode. Just like the other user, my camera and the torch don't work. 

 

EDIT: I would also want to say that a reset wouldn't really be suitable for me, since i got multiple authenticators on my phone

Dinesh587
Paper Tape
Posts: 4
Registered: ‎12-30-2017
Location: IN
Views: 5,881
Message 4 of 10

Re: Moto X Play Camera Busy & Torch not working

Thanks,
But the suggested steps are in-vane.
Finally submitted phone in Moto Lenovo Care in JayaNagar, Bangalore   
Let's see what the service team will say.....

Dinesh587
Paper Tape
Posts: 4
Registered: ‎12-30-2017
Location: IN
Views: 5,880
Message 5 of 10

Re: Moto X Play Camera Busy & Torch not working

Hi,
Finally submitted my phone in Moto Lenovo Care...
No use.... Moto is troubling people with their updates/products 

Dinesh587
Paper Tape
Posts: 4
Registered: ‎12-30-2017
Location: IN
Views: 5,834
Message 6 of 10

Re: Moto X Play Camera Busy & Torch not working

Hi Team(Motorola),
Today(05 Jan 2018) I have collected my phone around 12:30 PM, after reaching home and configuring with my google account i noticed the same issues. - Camera APP is not working - Torch(Flash) is not working I am not sure what the service is being done. It is not at all properly tested.
Request you to re-verify the same
I will be coming tomorrow(06 Jan 2018) at 1:30 PM again to the service center.
My life became to roam around Moto Service Center Smiley Sad
Thank you.
Regards

Dinesh Sadu

rfbernardino
What's DOS?
Posts: 1
Registered: ‎01-09-2018
Location: BR
Views: 5,814
Message 7 of 10

Re: Moto X Play Camera Busy & Torch not working

I had the same problema and it war a hardware issue. The screws in the back of the phone were loose. Just used a T3 screwdriver and the camera got back to normal.

NadimJaved
What's DOS?
Posts: 1
Registered: ‎01-13-2018
Location: IN
Views: 5,781
Message 8 of 10

Re: Moto X Play Camera Busy & Torch not working

My Moto X play also have the same issue ...

Camera is not loading most of  the times .... The Software was updated from Android Lollipop to Marshmallow and from that to Nougat ...

After the 1st update, the battery of the phone started to drain very fast and after the nougat update i, camera issue started .... i bought this phone mainly because of its camera features ... 

Highlighted
MotorXplay
What's DOS?
Posts: 1
Registered: ‎07-12-2018
Location: CH
Views: 3,952
Message 9 of 10

Re: Moto X Play Camera Busy & Torch not working

I had the same problem with a Motorola Moto X Play: "camera Busy" and torch not working.

However when pressing on the phone rightside next to the lens, its started working again.

The problem was the connectors of the flash unit were not touching the motherboard connectors.

So I put a small piece of plastic below connectors and it works again.

 

Love this phone, hope it keeps working for a long time.

 

Capture.JPG

Alien8
What's DOS?
Posts: 1
Registered: ‎10-23-2019
Location: CA
Views: 252
Message 10 of 10

Re: Moto X Play Camera Busy & Torch not working

I found this issue can be resolved in hardware, meaning you must disassemble the phone so you can repair the faulty connection between the camer and board.  The connection is pin based, so if you drop the phone and misalign the connection, or the phone chamges shape for any reason in day to day use then it becomes an intermittent problem for a while.  I have successfully fixed this problem on my phone and one other a few time using a thin piece of paper behind the camera flex cable.  If you can find a thin piece of plastic and glue it in place it will lilely work too.