12-30-2017 12:18 AM
Hello, I have a Moto X Play phone and I have problems with the camera
- Sometimes the camera does not start.
- Sometimes the camera can not focus.
- Now no flash light(Torch) and camera is not responding
It ask's me to restart/power-off
Error: Camera Busy <Camera unable to start. If this happens again, please poer off your phone and restart>
Let me know any suggestion
01-03-2018 06:40 AM
It is sad to hear that it is not working but let me help. May I ask when did this start? Have you recently updated your phone? If yes, you can try doing a clear cache partition and see if it help.
You may also try reset with no restore and if the issue persists, you may submit it on for repair.
01-04-2018 09:10 AM - edited 01-04-2018 09:12 AM
Hello ! I own a motorola Moto G5. This started happening to me too ! It first occured today, around 5 hours ago. I didn't have any updates prior to that. I tried clearing Camera app cache and data, removing the SD card , restarting the phone multiple times and also starting the phone in Safe Mode. Just like the other user, my camera and the torch don't work.
EDIT: I would also want to say that a reset wouldn't really be suitable for me, since i got multiple authenticators on my phone
01-07-2018 10:07 PM
Today(05 Jan 2018) I have collected my phone around 12:30 PM, after reaching home and configuring with my google account i noticed the same issues. - Camera APP is not working - Torch(Flash) is not working I am not sure what the service is being done. It is not at all properly tested.
Request you to re-verify the same
I will be coming tomorrow(06 Jan 2018) at 1:30 PM again to the service center.
My life became to roam around Moto Service Center
01-13-2018 01:46 AM
My Moto X play also have the same issue ...
Camera is not loading most of the times .... The Software was updated from Android Lollipop to Marshmallow and from that to Nougat ...
After the 1st update, the battery of the phone started to drain very fast and after the nougat update i, camera issue started .... i bought this phone mainly because of its camera features ...
07-12-2018 01:24 AM
I had the same problem with a Motorola Moto X Play: "camera Busy" and torch not working.
However when pressing on the phone rightside next to the lens, its started working again.
The problem was the connectors of the flash unit were not touching the motherboard connectors.
So I put a small piece of plastic below connectors and it works again.
Love this phone, hope it keeps working for a long time.
10-23-2019 10:26 AM
I found this issue can be resolved in hardware, meaning you must disassemble the phone so you can repair the faulty connection between the camer and board. The connection is pin based, so if you drop the phone and misalign the connection, or the phone chamges shape for any reason in day to day use then it becomes an intermittent problem for a while. I have successfully fixed this problem on my phone and one other a few time using a thin piece of paper behind the camera flex cable. If you can find a thin piece of plastic and glue it in place it will lilely work too.