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3 Posts

12-23-2016

IN

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Moto X Play Dead While Software Update

2017-12-02, 3:51 AM

My device is currently running on Android Marshmallow. I downloaded the software update of 70 MB in my Moto X Play using OTA and start installing the update, but I thought it takes more time so I removed my SIM card and SIM Tray then my device suddenly switched off and completely dead.

 

I also tried :

1. Volume Up + Power button for 30 seconds

2. Volume down + Power button

3. Press Power Button for 1 Minute

4. Unplugged my Battery

5. The display is off and also not hearing Vibration sound.

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1 Posts

12-12-2017

IN

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Moto X play Dead while Updating OTA

2017-12-12, 3:36 AM

Hi, Developers

 

  My moto x play dead while updating OTA, When i connected to PC it shows Qualcomm HS-USB QDLoader 9008.

Please make any Fix, I can't able flash Firmware also I think so many users are facing this problem In Moto Devices.

 

Thank You..

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3948 Posts

12-01-2016

PH

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Re: Moto X play Dead while Updating OTA

2017-12-12, 16:28 PM

Hi All,

 

Sorry to know you have these issues while upgrading software. May we know what's the current state of your phones? It is advisable to do the basic troubleshooting steps here. If it's still dead after those then it's recommended to send them for repair.

 


Regards,
Daisy
Moto Support

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