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05-28-2020

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[Moto X Play] Screen won't turn on

2020-05-28, 15:29 PM

My friend has a Moto X Play from Wind Mobile here in Canada and she is running into an issue I haven't seen and I can't seem to find anyone online that is experiencing something similar.

When she hits the power button to activate the screen the backlight comes on but the screen remains black. She has to hit the power button several times in order to get her screen to actually turn on.

She is running the latest version (6.0.1) and this issue only seems to have come up since she upgraded.

I was just curious if anyone else was running into a similar issue and if anyone had any suggestions before going for a factory reset.

Thanks for your help!

192.168.0.1 routerlogin 192.168.l.l
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13492 Posts

03-05-2018

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Re:[Moto X Play] Screen won't turn on

2020-05-29, 17:50 PM

Hi zackxoxo,

 

Thanks for your concern. It sounds like a hardware failure, it could be the screen or a voltage drop. It is essential to perform factory data reset in this case if she can still get into the phone's setting. If not, try doing it from recovery mode > external reset (link). Hope that helps. 

 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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1 Posts

01-08-2021

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Re:[Moto X Play] Screen won't turn on

2021-01-08, 6:31 AM

Hello,

After upgrade Lenovo Moto Smart Assistant then Motorola Restarting repeating the process. It takes more time. Please help repair the software phone.

Orbilogin Orbilogin com

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13492 Posts

03-05-2018

United States of America

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  • Posts: 13492
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Re:[Moto X Play] Screen won't turn on

2021-01-08, 18:29 PM

Hi charlsdan

 

That's odd. May I know what's the phone model? Also, can you please confirm why are you using Rescue and Smart Assistant? And please submit your feedback using the tool there's a feedback button below. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

05-04-2021

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Re:[Moto X Play] Screen won't turn on

2021-05-04, 4:55 AM

I have Moto X Play from Wind Mobile here in America and its running into an issue I haven't seen and I can't seem to find anyone online that is experiencing something similar. Its shows the black screen when I turn on.

 

Edited: Removed external links - Rich

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13492 Posts

03-05-2018

United States of America

1277 Signins

173335 Page Views

  • Posts: 13492
  • Registered: ‎03-05-2018
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Re:[Moto X Play] Screen won't turn on

2021-05-04, 18:04 PM

Hi carlsmith1

 

Sorry to hear that. Does it stay on black screen? At this point, I would suggest using Rescue and Smart Assistant and do the Rescue function. Here's the link. Please go here for the instructions. I hope that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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