Motorola Community

Moto X PhonesMoto X Play
All Forum Topics
Options

5 Posts

09-26-2017

IN

6 Signins

54 Page Views

  • Posts: 5
  • Registered: ‎09-26-2017
  • Location: IN
  • Views: 54
  • Message 1 of 6

Moto X Play Touch Screen Not Working Properly

2017-10-04, 11:55 AM

Hello,

 

I am using moto x play from last 1.8 years from last 2 days my phone touch is not working properly sometimes it is working properly and sometime touch is not responsive. When i switch off my phone then switch on it for half n hour it will work fine then its got hanged no response from touch. i changed my display also to check whether my display is culprit or not but other display also have the same problem. Could you please help me to tell me the issue or solution.

 

Thanks in advance.

Reply
Options

28302 Posts

02-02-2016

US

5839 Signins

132760 Page Views

  • Posts: 28302
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132760
  • Message 2 of 6

Re: Moto X Play Touch Screen Not Working Properly

2017-10-04, 12:45 PM

wrote:

Hello,

 

I am using moto x play from last 1.8 years from last 2 days my phone touch is not working properly sometimes it is working properly and sometime touch is not responsive. When i switch off my phone then switch on it for half n hour it will work fine then its got hanged no response from touch. i changed my display also to check whether my display is culprit or not but other display also have the same problem. Could you please help me to tell me the issue or solution.

 

Thanks in advance.


Did you test in safe mode? Did you try a reset? 


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

5 Posts

09-26-2017

IN

6 Signins

54 Page Views

  • Posts: 5
  • Registered: ‎09-26-2017
  • Location: IN
  • Views: 54
  • Message 3 of 6

Re: Moto X Play Touch Screen Not Working Properly

2017-10-07, 7:55 AM

Yes Sir. I tried both the things still the condition is same. What i personally think it is getting hanged badly. 

don't able to figure out whether it is a software or hardware issue. 

Reply
Options

28302 Posts

02-02-2016

US

5839 Signins

132760 Page Views

  • Posts: 28302
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132760
  • Message 4 of 6

Re: Moto X Play Touch Screen Not Working Properly

2017-10-07, 12:41 PM

wrote:

Yes Sir. I tried both the things still the condition is same. What i personally think it is getting hanged badly. 

don't able to figure out whether it is a software or hardware issue. 


We dont see many reports of this, so impossible to say. 

 

If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and problem persists, then service/repair/replace is next step.

 

 


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

5 Posts

09-26-2017

IN

6 Signins

54 Page Views

  • Posts: 5
  • Registered: ‎09-26-2017
  • Location: IN
  • Views: 54
  • Message 5 of 6

Re: Moto X Play Touch Screen Not Working Properly

2017-10-07, 12:51 PM

Yeah i think i have to visit the service center for this issue. btw thanks for helping.

Reply
Options

1 Posts

12-20-2017

BD

1 Signins

9 Page Views

  • Posts: 1
  • Registered: ‎12-20-2017
  • Location: BD
  • Views: 9
  • Message 6 of 6

Re: Moto X Play Touch Screen Not Working Properly

2017-12-20, 7:33 AM

Hello, I have the same problem and lots of moto users are having this kind of problem. 

 

To specific: here I am sending you the video of my problem.

https://youtu.be/zU6mihT3dUk

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete