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06-25-2018

CA

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Moto X Play camera video audio cuts off

2018-06-25, 23:14 PM
Hey everyone, I have a problem with my Moto X Play where whenever I record a video with the stock camera app with virtual stabilization, the audio of the video seems to just cut off after 3/4 of the recording. I have confirmed this only happens with stabilization as other camera apps including Moto Camera do not cut off the audio. 

If you know how to solve this without turning off stabilization, please let me know. I am running stock Nougat Android 7.1.
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5405 Posts

07-12-2014

US

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Re: Moto X Play camera video audio cuts off

2018-06-26, 21:51 PM

Hi LiamYum,

 

This is odd. When did you start experiencing this concern? Do you have the most updated camera app? Have you tried wiping the camera app cache and data?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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2 Posts

06-25-2018

CA

3 Signins

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  • Posts: 2
  • Registered: ‎06-25-2018
  • Location: CA
  • Views: 22
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Re: Moto X Play camera video audio cuts off

2018-07-17, 1:24 AM

Yes I have also tried that. But to no avail.

 

Sometimes It'll only cut off for the last second, other times not at all...

 

I'll update you if it fixes.

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