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  • Posts: 2
  • Registered: ‎11-30-2017
  • Location: Netherlands
  • Views: 28
  • Message 1 of 1

Moto X Play mic not working - despite new motherboard

2017-11-30, 15:53 PM

A few weeks ago my mic just stopped working one day, only possible causes a <1m drop on carpet while in case or extremely minor water droplet from washing hands nearby. No visible water or damage on phone.


Phone had insurance so sent it in for repair, they replaced the motherboard and I got it back yesterday and the microphone still doesn't work.


They say it shouldn't be possible but will re-examine it... Still it is weird, microphone is not 100% dead:

- taps on phone can be heard

- blowing on microphone can be heard

- occasional tones can be heard when speaking

- under one very specific angle a whole word got through (poorly) once


Is there some known issue that I can solve or alert the repairman to? I want my phone back before the holidays when I send it in for repair again.

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