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Vaibhav88
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Posts: 1
Registered: ‎04-27-2018
Location: IN
Views: 1,482
Message 1 of 10

Moto X play charging only when switched off

I'm using Moto X play, suddenly it stopped charging, it now charging only when it is switched off condition.

Kindly help in resolving the issue at earliest.

Quick response will be appreciated

Moto Sr Moderator
Moto Sr Moderator
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Location: US
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Message 2 of 10

Re: Moto X play charging only when switched off

Hi,

 

Are you using the charger and cable that came with the phone?

 

Can you try putting the phone into safe mode to see if there are any apps that might be interfering with the charging of the device while powered on.

 

Here is a link to instruction for putting the device in safe mode:

https://motorola-global-en-roe.custhelp.com/app/answers/prod_answer_detail/a_id/106497/p/30,6720,939...

 

Thanks,

J

Senior MotoAgent
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Message 3 of 10

Re: Moto X play charging only when switched off


@Vaibhav88 wrote:

I'm using Moto X play, suddenly it stopped charging, it now charging only when it is switched off condition.

Kindly help in resolving the issue at earliest.

Quick response will be appreciated


Hi Vaibhav88,

 

Thank you for reaching out to us. We are always ready to help here. Are you still experiencing this issue? Have you already tried the suggestions above? What happened?

 

Regards,

JM

Motorola Support

rashmikn
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Registered: ‎06-12-2018
Location: IN
Views: 1,337
Message 4 of 10

Re: Moto X play charging only when switched off

Hi,

 

Even i have same issue.

 

I even tried in safe mode. But still the problem exist.

 

To charge my mobile i need to switchoff and then plug in for charge. Please help to recover from this issue.

Senior MotoAgent
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Message 5 of 10

Re: Moto X play charging only when switched off


@rashmikn wrote:

Hi,

 

Even i have same issue.

 

I even tried in safe mode. But still the problem exist.

 

To charge my mobile i need to switchoff and then plug in for charge. Please help to recover from this issue.


Have you tried using a different charger?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

rashmikn
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Views: 1,302
Message 6 of 10

Re: Moto X play charging only when switched off

Hello Team,

 

Thank you for replying.

 

Till this issue happens, i was only using Moto X play charger only.

 

When i encountered this issue, to check i tried with different charger but still had problem with charging.

 

Thanks and Regards,

Rashmi K.N.

TusharKulkarni
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Registered: ‎08-17-2018
Location: IN
Views: 1,035
Message 7 of 10

Re: Moto X play charging only when switched off

Hello friends, I'm also using Moto X play from 2016, suddenly 1 month before, my handset it stopped charging, it is only charged when device is switched off condition.
I tried with "Safe Mode" option but not solve my problem. I visited my nearest Lenovo Motorola authorised service center for diagnosing & come out from the issue. They charged me Rs. 236 (INR) only for checking and understanding the issue. After waiting of 1 & half hour, they told me that "Battery is damaged, you need to change it immediately".
I decided that, instead of changing battery, I plan to buy a new phone via exchanging this phone. I went out from that store with my device after completing all formalities of request cancelation.
After reaching home, I tried one R&D on my device and my problem is resolved.
As per our (Indian) best practice, I restart my phone after uninstalling all external (i.e. install from play store) applications & my phone charging problem is resolved. This is a practical scenario which i want to share you for your reference.
Also please find attached Service center receipt and Issue report for records.

rashmikn
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Message 8 of 10

Re: Moto X play charging only when switched off

Hi,

 

I went to nearest motorolla service centre and they said this might be problem with motherboard itself.

Since this is chanrging when i switch off my mobile.

Even i am not facing any problem to use my mobile after puttign into charging and switch on.

 

The Motorolla service centre people also telling after changing mother board this might work, no guarantee on this.

 

Please let me know what steps can be taken to get it corrected.

Senior MotoAgent
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Message 9 of 10

Re: Moto X play charging only when switched off


@rashmikn wrote:

Hi,

 

I went to nearest motorolla service centre and they said this might be problem with motherboard itself.

Since this is chanrging when i switch off my mobile.

Even i am not facing any problem to use my mobile after puttign into charging and switch on.

 

The Motorolla service centre people also telling after changing mother board this might work, no guarantee on this.

 

Please let me know what steps can be taken to get it corrected.


If you already did a factory data reset and tested the phone BEFORE installing or restoring ANY apps, and the problem persists, then service/repair is next step.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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Gulatis
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Registered: ‎01-11-2019
Location: US
Views: 80
Message 10 of 10

Re: Moto X play charging only when switched off

I am facing the same problem, pl suggest.

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