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2 Posts

07-31-2018

IN

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  • Posts: 2
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Moto X's play battery temperature issue.

2018-07-31, 9:30 AM

From a week I am facing battery temperature issue. The battery temp is stuck at -30.2 degree C. Because of that I am unable to charge my Moto X play if it's switched on. It's connected to the power supply but it never charge my battery and slowly drain it. Though I am able to charge it when it's switched off to about 86% only. It don't let me charge it to 100%. The battery back is normal so I am thinking it should not be a battery issue. I tried factory rest, over night charging.. but nothing happened. Any solution? 

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5405 Posts

07-12-2014

US

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Re: Moto X's play battery temperature issue.

2018-07-31, 20:03 PM

Hi Rksonakiya,

 

If you already did a factory data reset and tested the phone BEFORE installing or restoring ANY apps, and the problem persists, then service/repair is next step.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

 
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2 Posts

07-31-2018

IN

2 Signins

42 Page Views

  • Posts: 2
  • Registered: ‎07-31-2018
  • Location: IN
  • Views: 42
  • Message 3 of 4

Re: Moto X's play battery temperature issue.

2018-08-01, 7:37 AM
I purchased it in 2015, so it's out of warranty. Can I still go for service repair?
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5405 Posts

07-12-2014

US

925 Signins

79600 Page Views

  • Posts: 5405
  • Registered: ‎07-12-2014
  • Location: US
  • Views: 79600
  • Message 4 of 4

Re: Moto X's play battery temperature issue.

2018-08-07, 16:58 PM

It would be best to reach out to the service center near you. Keep in mind, there may be an out of warranty fee to service your phone. Here's the link to locate the one nearest you: http://motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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