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7 Posts

11-29-2017

India

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Moto x While incoming call screen gets off

2017-11-29, 10:57 AM

Motox play....incoming call ...no screen showing the incoming call. I ahve to unlock....maximize and then response.

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3949 Posts

12-01-2016

Philippines

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Re: Moto x While incoming call screen gets off

2017-11-29, 22:26 PM

Hi Vikas1979,

 

When did it start to happen? Is it just a normal phone call or from a third party app? Is your phone on Do Not Disturb mode when it happened?

 


Regards,
Daisy
Moto Support

 

 

 

 

 

 

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36 Posts

07-13-2017

Hong Kong S.A.R of China

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Re: Moto x While incoming call screen gets off

2017-11-30, 2:25 AM

have you installed any call recording apps?

it is known that those app cause such problem

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7 Posts

11-29-2017

India

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Re: Moto x While incoming call screen gets off

2017-11-30, 5:27 AM

It has started around 1 month back and it is for incoming call only. Please suggest.

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7 Posts

11-29-2017

India

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Re: Moto x While incoming call screen gets off

2017-11-30, 5:29 AM

My phone is not on DND mode

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7 Posts

11-29-2017

India

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  • Posts: 7
  • Registered: ‎11-29-2017
  • Location: India
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Re: Moto x While incoming call screen gets off

2017-11-30, 5:30 AM

No....i am using this phone for last 2 years and never used such apps.

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3949 Posts

12-01-2016

Philippines

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  • Posts: 3949
  • Registered: ‎12-01-2016
  • Location: Philippines
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Re: Moto x While incoming call screen gets off

2017-12-05, 22:47 PM

wrote:

No....i am using this phone for last 2 years and never used such apps.


Are you using any protective case? Do you have a security lock enabled on the phone? 

Please test your phone Safe Mode and let's see how it goes.

 


Regards,
Daisy
Moto Support

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