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07-21-2018

IN

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Moto x play charging issue

2018-07-21, 1:04 AM

I have not used my device for a long time and now it is not charging as before it remains same even though it is plugged in to charger.  How can i fix it i have tried another Moto charger but still problem continues

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3948 Posts

12-01-2016

PH

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Re: Moto x play charging issue

2018-07-24, 18:04 PM

Hi HARSHA_VARANASI,

 

This is not typical. Are you using a Motorola charger? Are you using any protective case? Have you tried other chargers? Are you seeing any battery indicator?

Try these tips:
*Remove any case on the device, as this may impede the charger/port connection
*Ensure the charging cable is not only fitting snug in the device but also the cable is fitting snug into the charger.
*Verify charger being used - recommend using only approved wall charger (one that shipped with the phone). Check to ensure both charger and USB cable are correct. Try to use other chargers as well.
*If you are seeing any battery indicator, charge it for few minutes then force reboot it. Press and hold the power key for up to 30 seconds to perform a force reboot on the device.

 

Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

 

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