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5 Posts

10-15-2017

MX

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Moto x play update to nouget crash

2017-12-06, 21:24 PM

Whenever I try to update my moto x play to nouget it starts working fine, the software downloads but once it restarts it shows an "error" message and I have a lot of trouble trying to start it again and once it starts it just says that there was an error and the update didnt work. As far as I know the phone has not been "rooted" but about a year ago I did have to send it to get "fixed"(maybe thats affecting it). Any advice would be very helpful

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12354 Posts

02-02-2016

US

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Re: Moto x play update to nouget crash

2017-12-06, 21:27 PM

Where did you send it to get fixed?

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5 Posts

10-15-2017

MX

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  • Posts: 5
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  • Message 3 of 5

Re: Moto x play update to nouget crash

2017-12-06, 21:48 PM

Honestly, it was a local cellphone repair shop. At the time my cellphone plan(AT&T) had expired and I had moved to a new city. AT&T didn't have coverage, so I had to unblock it to use a new company.

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12354 Posts

02-02-2016

US

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  • Posts: 12354
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Re: Moto x play update to nouget crash

2017-12-06, 22:04 PM

wrote:

Honestly, it was a local cellphone repair shop. At the time my cellphone plan(AT&T) had expired and I had moved to a new city. AT&T didn't have coverage, so I had to unblock it to use a new company.


And that could be the cause of your problem, but maybe not.  So AT&T didn't unblock it for you?  If that's the case, then maybe contacting the local repair shop could lead to a solution.  Worth a try...

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5 Posts

10-15-2017

MX

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  • Posts: 5
  • Registered: ‎10-15-2017
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  • Message 5 of 5

Re: Moto x play update to nouget crash

2017-12-06, 22:17 PM

No, AT&T didn't unblock my phone. They didn't have an office where I lived so it was out of the question but it's worth a try to go back and ask if it could be affecting the update. Thanks!

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