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06-10-2018

IN

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Moto x play

2018-06-10, 13:53 PM

My moto phone Is getting switching off automatically when it's battery gets below 50 % charge ,what would be the reason?? 

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5405 Posts

07-12-2014

US

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Re: Moto x play

2018-06-12, 13:36 PM

Hi Justin241,

 

Thanks for reaching out to us. I'm sorry to learn that you have battery issues with your Moto X Play. We are ready to assist here. There are a lot of factors that may affect the battery performance of the phone. We do recommend these steps to re-calibrate the battery. Press and hold the power button until the screen turns off. The phone will reboot then on its own. Charge the phone to 100% and then leave it on the charger for a few hours. Let me know if this helps.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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