Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit our eSupport here.

Motorola Community

Moto X PhonesMoto X Play
All Forum Topics
Options

3 Posts

01-19-2017

Suriname

2 Signins

41 Page Views

  • Posts: 3
  • Registered: ‎01-19-2017
  • Location: Suriname
  • Views: 41
  • Message 1 of 5

Moto x pure edition not turbo charging

2017-01-19, 19:55 PM

I have a Motorola moto x Pure edition 16GB for 1 year now. It has Android 6.0.  Suddenly it does not want to turbocharge. The 25 watt turbocharger does work on an other mobile. But not on my moto x anymore. A non Motorola charger does work but it charges very slowly. Strange thing is that the turbocharger does work on a other mobile. What happened? Please help.

Reply
Options

3454 Posts

10-05-2016

Philippines

535 Signins

43792 Page Views

  • Posts: 3454
  • Registered: ‎10-05-2016
  • Location: Philippines
  • Views: 43792
  • Message 2 of 5

Re: Moto x pure edition not turbo charging

2017-01-19, 20:06 PM

Hi karun_92,


Would you please update your profile with the serial/IMEI/MEID number of your phone? is it okay if we look at your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here

Regards,
Jess
Motorola Support

Reply
Options

3 Posts

01-19-2017

Suriname

2 Signins

41 Page Views

  • Posts: 3
  • Registered: ‎01-19-2017
  • Location: Suriname
  • Views: 41
  • Message 3 of 5

Re: Moto x pure edition not turbo charging

2017-01-19, 20:20 PM
Hi Jess, Just updated my profile. You can check my phone. Motorola privacy is enabled. Thanks.
Reply
Options

1325 Posts

01-16-2017

Philippines

278 Signins

37025 Page Views

  • Posts: 1325
  • Registered: ‎01-16-2017
  • Location: Philippines
  • Views: 37025
  • Message 4 of 5

Re: Moto x pure edition not turbo charging

2017-01-19, 20:51 PM

wrote:

I have a Motorola moto x Pure edition 16GB for 1 year now. It has Android 6.0.  Suddenly it does not want to turbocharge. The 25 watt turbocharger does work on an other mobile. But not on my moto x anymore. A non Motorola charger does work but it charges very slowly. Strange thing is that the turbocharger does work on a other mobile. What happened? Please help.


 

Hi karun_92,

 

Kindly try to reboot your device and do a clear cache partition if it will resolve the issue. Let me know.

 

 

Regards,
Anne
Motorola Support

Reply
Options

1325 Posts

01-16-2017

Philippines

278 Signins

37025 Page Views

  • Posts: 1325
  • Registered: ‎01-16-2017
  • Location: Philippines
  • Views: 37025
  • Message 5 of 5

Re: Moto x pure edition not turbo charging

2017-01-19, 21:29 PM

wrote:
Hi Jess, Just updated my profile. You can check my phone. Motorola privacy is enabled. Thanks.

Hi karun_92,

 

Based on the serial number of your device, seems that some of the apps you are using crash a lot. Also, battery charging habits are not aligned with optimal battery performance recommendations of this phone. We recommend charging your phone overnight to get it fully charged before you use it. This may affect your phone's performance. I can also see that your storage is running low that may be the reason why your device is not turbo charging. I suggest doing a factory reset without installing/restoring back your apps. Make sure that the Automatic Restore is disabled for the issue not to come back.

 

 

Regards,
Anne
Motorola Support

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms