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3 Posts

09-21-2015

IN

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Not able to receive incoming calls - Callers are getting that phone is switched off !

2017-11-14, 2:04 AM
Moto X Play - v7.1.1 - After updating to Nougat, started facing the issue. Tried clearing the cache data - but no use. Able to receive calls when put in another phone.
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2438 Posts

12-19-2016

PH

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Re: Not able to receive incoming calls - Callers are getting that phone is switched off !

2017-11-15, 17:21 PM

Hi inksid

 

That's odd but let me help. But are you able to make an outgoing call? Since this has happened after an udpate, I suggest doing a clear cache partition and see if it helps.

 

Regards,
Ella
Motorola Support

 

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3 Posts

09-21-2015

IN

5 Signins

41 Page Views

  • Posts: 3
  • Registered: ‎09-21-2015
  • Location: IN
  • Views: 41
  • Message 3 of 3

Re: Not able to receive incoming calls - Callers are getting that phone is switched off !

2017-11-20, 14:07 PM

Hi Ella,

 

Thanks for the suggestion. Had cleared the cache partition as soon as i had cleared the cache data but no use.

The issue persisted for that whole day. But somehow it got cleared the next day.

 

Clueless on what had changed. Hopefully the issue wont recur. Fingers Crossed :!

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