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10-27-2017

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Power button and volume lower button not working after update of 7.1.1

2017-10-27, 15:38 PM

Hi Team,

 

I have updated my device to 7.1.1 by the update provided by you.

after that update i am not able to use my volume button , mean it is not controlling volume now.

i can take screenshot by pressing it , so my hardware is working fine but i am not able ot control volume by volume buttons.

Also device gets automatically restared many times a day.

please provide a solution or provide a bug fix update.

 

thanks

Aditya 

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2438 Posts

12-19-2016

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Re: Power button and volume lower button not working after update of 7.1.1

2017-10-27, 21:07 PM

wrote:

Hi Team,

 

I have updated my device to 7.1.1 by the update provided by you.

after that update i am not able to use my volume button , mean it is not controlling volume now.

i can take screenshot by pressing it , so my hardware is working fine but i am not able ot control volume by volume buttons.

Also device gets automatically restared many times a day.

please provide a solution or provide a bug fix update.

 

thanks

Aditya 


Hi adi20294

 

That's odd since you are still able to use it to capture a screenshot. Meanwhile, try doing a clear cache partition and see if it may help. You may also go to Device Help > Fix > Hardware Tests > Volume Button. Let me know if it helps. \

 

Regards,
Ella
Motorola Support

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2 Posts

10-27-2017

IN

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Re: Power button and volume lower button not working after update of 7.1.1

2017-10-30, 9:48 AM

Hi Ella,

 

I am not able to perform hardware test from device help for volume buttons, every time i click volume button it opens a menu tab aboove the screen and then i can navigate through form using these buttons, intially i think update provide this functionality .

and i have cleared the cache still facing the same issue.

 

please help

 

thanks

Aditya Singh

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2 Posts

11-12-2017

IN

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Re: Power button and volume lower button not working after update of 7.1.1

2017-11-12, 3:55 AM

I have the same problem. Unable to use the volume control after upgrading to latest version

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3 Posts

12-13-2017

US

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  • Message 5 of 13

Re: Power button and volume lower button not working after update of 7.1.1

2017-12-13, 3:06 AM
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2 Posts

12-14-2017

IN

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Re: Power button and volume lower button not working after update of 7.1.1

2017-12-14, 12:28 PM
Hi,
I am also facing similar issue. My Moto x play volume buttons are not working for adjusting volume but they work for other purposes like taking screenshot, making a call ringer silent, etc. Please resolve this issue and reply asap.
Also, I have updated my phone to latest update (Nougat) recently.
Thanks!
Hardik Gupta
guptahardik89@gmail.com
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2 Posts

11-12-2017

IN

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  • Message 7 of 13

Re: Power button and volume lower button not working after update of 7.1.1

2017-12-14, 16:54 PM

This test failed for me, however I am still able to capture the screenshot. Also I observed a couple of times,  volume  of my phone automatically goes down, and I then have to readjust it by going through sesstings->sound. That is very irritating and painful

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2 Posts

12-14-2017

IN

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  • Message 8 of 13

Re: Power button and volume lower button not working after update of 7.1.1

2017-12-15, 4:49 AM

hi,

   I want to inform that I was also facing the same issue but it's now resolved. I have done hard reset/forced reboot (does not delete data) after which on startup, it asked to assign the volume keys to functions. I exactly don't know what I done that time, but I assigned the keys some functions and after that cleared all the functions assigned. Sorry, I am not able to specify clearly but after that my volume keys were functioning properly.

Thank you!

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1 Posts

01-25-2018

IN

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  • Message 9 of 13

Re: Power button and volume lower button not working after update of 7.1.1

2018-01-25, 12:48 PM

Hi I also facing same problem. I did as suggested by you . 

 

But no use facing same problem

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1 Posts

02-10-2018

IN

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  • Message 10 of 13

Re: Power button and volume lower button not working after update of 7.1.1

2018-02-10, 13:11 PM
It's not helping. #Moto_Ella
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