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1 Posts

12-17-2017

IN

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Problem with Moto x play nougat update.

2017-12-17, 5:40 AM

I have a issue with my phone since i updated my phone to the nougat.

It automatically turns off whenever the battery is lower (<40%) & i pick my phone & turn on the data or wifi within seconds says 0% battery. After this when i power on again battery resumes from where it shuts down.

Plese do ping the solution for the perticular issue if anyone have, it became the major issue as everytime it shuts down the phone.

 

Moto x play.

Xt-1562

Dual sim 

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2438 Posts

12-19-2016

PH

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Re: Problem with Moto x play nougat update.

2017-12-18, 21:39 PM

Hi Jainil_Modi

 

Battery drain is common after an update but for the battery to act this way, I would suggest calibrating the battery. To calibrate the battery, press and hold the Power button until the screen goes dark, about 7-10 seconds. When the screen goes dark, release the Power button and the phone will automatically reboot. Plug the phone in and let it charge overnight, using only the charger that came in the box with the phone. Observe the battery performance within 24 hours.

 

Would you also update your profile with the serial/IMEI/MEID number of your phone? This will help us investigate. Make sure that your Motorola Privacy is enabled. Please check the link and update your profile here.

 

Regards,
Ella
Motorola Support

 

 

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1 Posts

07-29-2018

PE

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no puedo actualizar mi moto x play al Android 7.1.1

2018-07-29, 18:14 PM

no puedo actualizar mi moto x play al Android 7.1.1

 

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