Motorola Community

Moto X PhonesMoto X Play
All Forum Topics
Options

4 Posts

03-15-2017

IL

27 Signins

250 Page Views

  • Posts: 4
  • Registered: ‎03-15-2017
  • Location: IL
  • Views: 250
  • Message 1 of 12

Re: Proximity sensor issue

2017-03-22, 8:02 AM

I have Moto x play and my proximity sensor stopped working.I checked and see him is off.How I can turn on proximity sensor?

Reply
Options

3450 Posts

10-05-2016

PH

529 Signins

43762 Page Views

  • Posts: 3450
  • Registered: ‎10-05-2016
  • Location: PH
  • Views: 43762
  • Message 2 of 12

Re: Proximity sensor issue

2017-03-24, 21:01 PM

wrote:

I have Moto x play and my proximity sensor stopped working.I checked and see him is off.How I can turn on proximity sensor?


Hi Alexander1978,

 

Try to check Proximity sensor setting is enabled. Go to Settings> Accessibility> Talkback(do not turn on)> Settings

 check if Proximity is enabled.

 

Regards,
Jess
Motorola Support

Reply
Options

4 Posts

03-15-2017

IL

27 Signins

250 Page Views

  • Posts: 4
  • Registered: ‎03-15-2017
  • Location: IL
  • Views: 250
  • Message 3 of 12

Re: Proximity sensor issue

2017-03-24, 21:26 PM

Thanks, but this method not helped to my phone it's still not working .

Reply
Options

3 Posts

04-03-2017

SA

1 Signins

21 Page Views

  • Posts: 3
  • Registered: ‎04-03-2017
  • Location: SA
  • Views: 21
  • Message 4 of 12

Re: Proximity sensor issue

2017-04-03, 8:24 AM

I have the same problem, since the Marshmallow updated I am unable to find from where should I enable or disable proximity sensor during calls, as I need to turn off screen during call but not its not turning off like before.

Reply
Options

3 Posts

04-03-2017

SA

1 Signins

21 Page Views

  • Posts: 3
  • Registered: ‎04-03-2017
  • Location: SA
  • Views: 21
  • Message 5 of 12

Re: Proximity sensor issue

2017-04-03, 8:26 AM

Dear Jess,

 

From where I can enable or disable proximity sensor during calls, as I need my screen should be off during calls like before, now I cannot find the option to turn off screen during call, please help.

Reply
Options

3450 Posts

10-05-2016

PH

529 Signins

43762 Page Views

  • Posts: 3450
  • Registered: ‎10-05-2016
  • Location: PH
  • Views: 43762
  • Message 6 of 12

Re: Proximity sensor issue

2017-04-03, 21:23 PM

Hi everyone,

 

Try to put it in safe mode and see if that works? There are some instances that this is because of a third party app.  Try to make a call while on safe mode and see if it will act as it should. Are you using a case? If yes, try to remove it and see if that works.

 

Regards,
Jess
Motorola Support

Reply
Options

1 Posts

06-13-2017

IN

3 Signins

22 Page Views

  • Posts: 1
  • Registered: ‎06-13-2017
  • Location: IN
  • Views: 22
  • Message 7 of 12

Re: Proximity sensor issue

2017-06-13, 13:20 PM

I tried all possible options available except rooting my phone but the issue with proximity sensor still continues.

 

I tried restarting my phone in safe mode/ recovery mode also tried several apps but no one seems to be working for me.

 

I am unbale to enable the proximity sensor. Attached image is showing:

Proximity Sensor: Disable

Raw Data: 100

 

Do i need to replace the hardware of proximity sensor now...? Please help me as my phone is not turning off during the calls which it was use to before.

 

Reply
Options

1 Posts

06-22-2017

PL

2 Signins

33 Page Views

  • Posts: 1
  • Registered: ‎06-22-2017
  • Location: PL
  • Views: 33
  • Message 8 of 12

Re: Proximity sensor issue

2017-06-22, 13:13 PM

Hi Jess.

 

I've just done all the actions You told us and unfortunately there is no change. My X Play screen does not turn off while talk both in normal and safe mode. I'm not using a case. I've installed an app from Play Shop called Sensors - right after the installation the light sensor was seeing 0 lx, now it is seeing 31563 lx no matter if I lighted it or not, and proximity sensor is still thinking enything is 100 cm from it, no change at all. And my X Play was not dropped or hit before te problem with sensors was observed by me.

Reply
Options

1 Posts

06-24-2017

IN

2 Signins

40 Page Views

  • Posts: 1
  • Registered: ‎06-24-2017
  • Location: IN
  • Views: 40
  • Message 9 of 12

Re: Proximity sensor issue

2017-06-24, 17:52 PM
Hi, I am still facing the proximity sensor related issues. I have tried the same with safe mode also. It is still not working. The auto rotate option is also not working.
Reply
Options

1 Posts

06-27-2017

IN

4 Signins

19 Page Views

  • Posts: 1
  • Registered: ‎06-27-2017
  • Location: IN
  • Views: 19
  • Message 10 of 12

Re: Proximity sensor issue

2017-06-27, 8:47 AM

First you should turn on wi-fi Bluetooth & auto rotation sensor then switch on the airplane mode & restart the phone in Norma mode then after switch off​ wi-fi Bluetooth & auto rotation sensor & airplane mode also. Ur problem will be solved

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete