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4 Posts

08-31-2016

IN

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SIM 2 not detected

2016-08-31, 8:49 AM

I have bought my moto x play dual sim phone recently.

When I put any sim into the SIM 2 slot it's not detected. 

Only the SIM 1 slot is detected. Please help me fix this problem.

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450 Posts

01-08-2015

IN

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  • Message 2 of 7

Re: SIM 2 not detected

2016-08-31, 10:41 AM

wrote:

I have bought my moto x play dual sim phone recently.

When I put any sim into the SIM 2 slot it's not detected. 

Only the SIM 1 slot is detected. Please help me fix this problem.


If you have purchased brand new phone than make sure that you are inserting the sim properly in proper direction in the tray. It should be fitted properly. It should detect.

 

Have you used SIM 2 slot earlier or is this your first attempt after purchasing MXP ?

motofanindia
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4 Posts

08-31-2016

IN

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Re: SIM 2 not detected

2016-08-31, 11:59 AM

It's the first attempt on the second sim slot. And it didn't work. I have brought it 16days back and now the replacement policy also doesn't work. What should I do. Pls suggest me

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4 Posts

08-31-2016

IN

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  • Message 4 of 7

Re: SIM 2 not detected

2016-08-31, 12:01 PM

Sim 2 fitted properly but it is not being detected no matter which sim I insert 

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450 Posts

01-08-2015

IN

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  • Message 5 of 7

Re: SIM 2 not detected

2016-08-31, 12:39 PM

wrote:

It's the first attempt on the second sim slot. And it didn't work. I have brought it 16days back and now the replacement policy also doesn't work. What should I do. Pls suggest me


From my past experience, it is always better to test as much things as possible when the mobile in new and within replacement policy. Specially the SIM slots. You have to put SIM in both the slots and check. If you are saying you have tried everything then may be you will have to visit service center to check what is wrong...

motofanindia
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2 Posts

07-20-2015

India

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  • Message 6 of 7

Re: SIM 2 not detected

2016-11-03, 4:07 AM

I am also facing the same problem, plus i also visited service center which is not in my city so i had to go very far for service but they refused to entertain me , saying it do not come in warranty , its physical damage ,  i told them many customers are facing same problem u can read about it in lenovo forum but they simply refused , i talked to moto customer care there only but he also said u should have checked it earlier but earlier  i had no use for 2nd sim but now after jio announcement i thought of using 2nd sim slot but that was faulty.

Please help my moto x play is only 2months old.

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1 Posts

07-27-2019

IN

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  • Message 7 of 7

moto x pure does not recognise sim.

2019-07-27, 1:14 AM

Hello everyone, Post inserting my sim card to sim tray, I tried to enable sim slot but it's not getting enabled and switching back to disabled mode Immediately. I tried restarting device, changed sim slot,changed different sim card nothing works. 

 

Sim card is getting detected, and in mobile data is getting emabled with sim and shows service provider name but for voice sim slot is getting disabled. 

 

PS.Have updated to 7.1.1 recently.

 

Can you guys pls help to enable sim slot??

 

Thanks in advance.

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