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hiteshmandru
Paper Tape
Posts: 3
Registered: ‎08-31-2016
Location: IN
Views: 2,022
Message 1 of 7

SIM 2 not detected

I have bought my moto x play dual sim phone recently.

When I put any sim into the SIM 2 slot it's not detected. 

Only the SIM 1 slot is detected. Please help me fix this problem.

motofanindia
802.11n
Posts: 507
Registered: ‎01-07-2015
Location: IN
Views: 1,962
Message 2 of 7

Re: SIM 2 not detected


@hiteshmandru wrote:

I have bought my moto x play dual sim phone recently.

When I put any sim into the SIM 2 slot it's not detected. 

Only the SIM 1 slot is detected. Please help me fix this problem.


If you have purchased brand new phone than make sure that you are inserting the sim properly in proper direction in the tray. It should be fitted properly. It should detect.

 

Have you used SIM 2 slot earlier or is this your first attempt after purchasing MXP ?

motofanindia
hiteshmandru
Paper Tape
Posts: 3
Registered: ‎08-31-2016
Location: IN
Views: 1,955
Message 3 of 7

Re: SIM 2 not detected

It's the first attempt on the second sim slot. And it didn't work. I have brought it 16days back and now the replacement policy also doesn't work. What should I do. Pls suggest me

hiteshmandru
Paper Tape
Posts: 3
Registered: ‎08-31-2016
Location: IN
Views: 1,954
Message 4 of 7

Re: SIM 2 not detected

Sim 2 fitted properly but it is not being detected no matter which sim I insert 

motofanindia
802.11n
Posts: 507
Registered: ‎01-07-2015
Location: IN
Views: 1,946
Message 5 of 7

Re: SIM 2 not detected


@hiteshmandru wrote:

It's the first attempt on the second sim slot. And it didn't work. I have brought it 16days back and now the replacement policy also doesn't work. What should I do. Pls suggest me


From my past experience, it is always better to test as much things as possible when the mobile in new and within replacement policy. Specially the SIM slots. You have to put SIM in both the slots and check. If you are saying you have tried everything then may be you will have to visit service center to check what is wrong...

motofanindia
Saransh786
What's DOS?
Posts: 2
Registered: ‎07-19-2015
Location: India
Views: 1,815
Message 6 of 7

Re: SIM 2 not detected

I am also facing the same problem, plus i also visited service center which is not in my city so i had to go very far for service but they refused to entertain me , saying it do not come in warranty , its physical damage ,  i told them many customers are facing same problem u can read about it in lenovo forum but they simply refused , i talked to moto customer care there only but he also said u should have checked it earlier but earlier  i had no use for 2nd sim but now after jio announcement i thought of using 2nd sim slot but that was faulty.

Please help my moto x play is only 2months old.

Rai4
Paper Tape
Posts: 1
Registered: ‎07-26-2019
Location: IN
Views: 198
Message 7 of 7

moto x pure does not recognise sim.

Hello everyone, Post inserting my sim card to sim tray, I tried to enable sim slot but it's not getting enabled and switching back to disabled mode Immediately. I tried restarting device, changed sim slot,changed different sim card nothing works. 

 

Sim card is getting detected, and in mobile data is getting emabled with sim and shows service provider name but for voice sim slot is getting disabled. 

 

PS.Have updated to 7.1.1 recently.

 

Can you guys pls help to enable sim slot??

 

Thanks in advance.

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