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12-07-2017

IN

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Speaker not working

2017-12-07, 12:11 PM

My mother had dropped her Moto X Play XT1562 a few stories down along the stairs shattering its display. I bought a new Display with Frame from Aliexpress and changed the display myself. After I changed the display, phone rebooted and is okay till now but the Speakers have stopped working. There is no Audio for mp3s or mp4s. Also there is No (very very very faint) voice audible during phone call but mic is okay and person at the other end can hear me clearly. 

During dislodging the battery with a sharp-edged screw driver, I had scraped off some of the thin black film placed below it. 
Does it have anything to do with Speakers?


Have I messed up something during reassembly? What can be the affected part? I placed everything in place as it was, hence can't find the fault.

PS. Past History: I have experience of opening up one phone previously. A Nexus 5 which was even worse shattered and replaced full body frame and lcd. During disassembly I realized that motherboard had few pieces detached (maybe already or due to my negligence) and it just didn't start up after reassembly.

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2438 Posts

12-19-2016

PH

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  • Posts: 2438
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Re: Speaker not working

2017-12-08, 16:15 PM

Hi xkcd0137

 

Motorola does not recommend customers doing self-repair as this may damage and void the warranty of the phone. This will be considered as Physical Damage or Out of Warranty damage. Any repair concerns like this are only engineers could help. We suggest visiting nearest local service center repair for any help. You may walk down to our local service center for further assistance, here is the link.

 

Regards,
Ella
Motorola Support

 

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