01-07-2020 07:33 AM
I just bought a brand new X play - Model XT1562
The Sytemversion is 23.21.10.lux_reteu.en. with Android 5.1.1
The phone does not update the android version but tells me it is the most recent.
I also connected to the LMSA tool and this also tells that my version LPD 23.118-10 is up to date.
Please advice what I can do to update my Moto X play to the highest version possible (should be 7.1.1)
If I can't update I need to bring it back to the warehouse.
Thank you and best