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Posts: 7
Registered: ‎03-11-2013
Location: DE
Views: 62
Message 1 of 1

brand new X play does not update


I just bought a brand new X play - Model XT1562

The Sytemversion is 23.21.10.lux_reteu.en. with Android 5.1.1

The phone does not update the android version but tells me it is the most recent.

I also connected to the LMSA tool and this also tells that my version LPD 23.118-10 is up to date.


Please advice what I can do to update my Moto X play to the highest version possible (should be 7.1.1)


If I can't update I need to bring it back to the warehouse.

Thank you and best


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