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05-27-2019

IN

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motorola x play is getting off while watching videos

2019-05-27, 6:57 AM

Hi Team,

Is been one week and my mobile is getting switched off as soon as I play any video. It started with YouTube videos, now even hard disk videos are not responding and as soon as I play them, my phone is getting switched off, sometimes it's just the screen goes black out and I can see video playing in the background.

Please review the bug file and help ?

 

https://drive.google.com/file/d/1PN3xK53VAwC1KPAhDErqy4p2UPNqOq9r/view?usp=drivesdk

 

 

 

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5988 Posts

12-04-2017

IN

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Re: motorola x play is getting off while watching videos

2019-05-28, 11:04 AM

Hi Harry007punetha,

 

Sorry about this, let me try to help you. Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Also, can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'. Let us know if having your device in Safe Mode makes any difference?

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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