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Harry007punetha
Paper Tape
Posts: 1
Registered: ‎05-26-2019
Location: IN
Views: 84
Message 1 of 2

motorola x play is getting off while watching videos

Hi Team,

Is been one week and my mobile is getting switched off as soon as I play any video. It started with YouTube videos, now even hard disk videos are not responding and as soon as I play them, my phone is getting switched off, sometimes it's just the screen goes black out and I can see video playing in the background.

Please review the bug file and help ?

 

https://drive.google.com/file/d/1PN3xK53VAwC1KPAhDErqy4p2UPNqOq9r/view?usp=drivesdk

 

 

 

Senior MotoAgent
Senior MotoAgent
Posts: 5,792
Registered: ‎12-04-2017
Location: IN
Views: 46
Message 2 of 2

Re: motorola x play is getting off while watching videos

Hi Harry007punetha,

 

Sorry about this, let me try to help you. Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Also, can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'. Let us know if having your device in Safe Mode makes any difference?

 

Regards,

Swaraj

Motorola Support