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6 Posts

08-26-2017

IN

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phone switch off when battery is less than 30%

2019-01-04, 11:44 AM

whenever bettery goes below 30% and if i used any application like camera, phonecall or anything my moto x play switch off.

is there any solution for this, is there anyone is facing the same issue.

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2049 Posts

10-16-2018

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Re: phone switch off when battery is less than 30%

2019-01-04, 12:51 PM

 wrote:

whenever bettery goes below 30% and if i used any application like camera, phonecall or anything my moto x play switch off.

is there any solution for this, is there anyone is facing the same issue.


Sometimes Android phones misread the battery precentage.

 

Try this.

Boot to Safemode.

 

Press the power key and hold until the shutdown comes up.Then long press the shutdown and you should be offered to restart in Safemode.

 

Take this option and let the phone fully charge.See if that cures it?

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1 Posts

01-11-2019

DE

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Re: phone switch off when battery is less than 30%

2019-01-11, 21:16 PM
Phone switching off at low battery indicates that the battery is nearing End-Of-Life. You should replace the battery. Technically, what happens is that the phone measures voltage of the battery. When the voltage drops below certain value, it indicates that the battery is empty and turns it off. As the battery ages, the internal resistance increases resulting in higher voltage drops when larger current is drawn. This results in your phone turning off when the phone demands extra power and the battery is already internally damaged.
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6 Posts

05-13-2020

US

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Re:phone switch off when battery is less than 30%

2020-07-10, 15:36 PM
After replacing new battery, your issue solved? Please let me know because myself also facing the same shutdown issue rapidly..
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11395 Posts

03-05-2018

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Re:phone switch off when battery is less than 30%

2020-07-13, 12:30 PM

Hi Jaikrishzz,

 

Thanks for posting on this thread. I'd like to help you with this. Can you please observe if this will happen in safe mode?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

08-26-2017

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phone switch off when battery is less than 50%

2020-07-13, 13:23 PM

Hello everyone.......

I tried almost everything, replacing with new battery to hard format and all possible things,

this problem is now the part of my mobile life. i found that there is globally problem in this series. there is several mobile owners has raise there concern. 

still MOTO X Play performs the best. & still alive....

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11395 Posts

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Re:phone switch off when battery is less than 30%

2020-07-15, 17:45 PM

Hi Rupeshpatil,

 

Thanks for posting on the thread. This one is likely a hardware failure. I'd like to confirm, did you do factory data reset? If so, did you restore your apps/backup? We recommend not restoring any third-party apps or backup and see if there's improvement. Otherwise, I would suggest submitting the phone for repair. 

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

08-26-2017

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Re:phone switch off when battery is less than 30%

2020-07-16, 6:00 AM

Hi Agent_Rich

 

Thanks for quick reply on my post  as, i already tried these options. I did factory data reset with default apps. (no third party apps) but still the problem exits. i gave to service center also (unnecessarily they charge me heavy amount and now that service center is closed down forever). but no improvement. some of my friends also having the same Moto device and they are also facing the same issue. i think there is BUG in this series or may be the upgraded android version coz the problem with hardware. because first 2 years my Moto X play was performing Awesome. after 2 years only Restarting problem occur. otherwise still the devise is performing the best. 

 

 

Best regards,
rupeshpatil.

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11395 Posts

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Re:phone switch off when battery is less than 30%

2020-07-22, 17:01 PM

Hi Rupeshpatil,

 

Thanks for your reply. Unfortunately, the update plan for Moto X Play has been completed already. There will be no more upgrade for the phone. The only suggestion I could best provide is to have the device serviced for a possible repair.

 

Best regards,
Rich
Motorola-Lenovo Support



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4 Posts

08-20-2020

AW

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Re:phone switch off when battery is less than 30%

2020-08-20, 4:15 AM

I had the same problem. Started turning off at 20% whenever I woke up the phone with low battery (getting that power spike), that climbed up to 30%. Replaced the battery and the problem is gone.

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