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vivekninjaboy
Paper Tape
Posts: 4
Registered: ‎08-28-2015
Location: IN
Views: 17,912
Message 1 of 15

" Hotspot is not working in Moto X Play" after upgrading to android marshmallow 6.0.1

"Hotspot is not working in Moto X Play" after upgrading to android marshmallow 6.0.1.

Unable to use hotspot and also not able  to detect new wifi connections.

Apps like shareit are unable to transfer files. Please help me...............

Moto Sr Moderator
Moto Sr Moderator
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Registered: ‎02-02-2016
Location: US
Views: 17,908
Message 2 of 15

Re: " Hotspot is not working in Moto X Play" after upgrading to android marshmallow 6.0.1

Have you tried safe mode or a reset? 


* Search box is your friend * I don't respond to PM if question belongs in forum
vivekninjaboy
Paper Tape
Posts: 4
Registered: ‎08-28-2015
Location: IN
Views: 17,906
Message 3 of 15

Re: " Hotspot is not working in Moto X Play" after upgrading to android marshmallow 6.0.1

yes went to service center he reset my phone. but nothing changed

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Moto Sr Moderator
Moto Sr Moderator
Posts: 28,323
Registered: ‎02-02-2016
Location: US
Views: 17,904
Message 4 of 15

Re: " Hotspot is not working in Moto X Play" after upgrading to android marshmallow 6.0.1

A reset without installing / restoring any apps should fix it. If not, then your phone will need service. I have not seen this reported, so maybe you have a hardware issue. 


* Search box is your friend * I don't respond to PM if question belongs in forum
vivekninjaboy
Paper Tape
Posts: 4
Registered: ‎08-28-2015
Location: IN
Views: 17,868
Message 5 of 15

Re: " Hotspot is not working in Moto X Play" after upgrading to android marshmallow 6.0.1

how to do reset without installing / restoring any apps
Moto Sr Moderator
Moto Sr Moderator
Posts: 28,323
Registered: ‎02-02-2016
Location: US
Views: 17,849
Message 6 of 15

Re: " Hotspot is not working in Moto X Play" after upgrading to android marshmallow 6.0.1

Go into settings -> backup/restore and turn off backup.

 

When you reset, do not have google auto setup anything. Do not even setup a google account. Just test your phone for phone calls, then wifi, then hotspot. If still a problem, you may need service. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Methos
What's DOS?
Posts: 2
Registered: ‎07-27-2016
Location: ZA
Views: 17,422
Message 7 of 15

Re: " Hotspot is not working in Moto X Play" after upgrading to android marshmallow 6.0.1

Found another solution in the Moto G forums that did not require reset.

 

Update APN type to "default,dun" solved the problem.

Moto Sr Moderator
Moto Sr Moderator
Posts: 15,451
Registered: ‎02-03-2016
Location: US
Views: 17,363
Message 8 of 15

Re: " Hotspot is not working in Moto X Play" after upgrading to android marshmallow 6.0.1


@Methos wrote:

Found another solution in the Moto G forums that did not require reset.

 

Update APN type to "default,dun" solved the problem.


Thanks for posting the solution! I am sure that it will help someone else.

I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position.

Praveen_J
Paper Tape
Posts: 2
Registered: ‎11-23-2016
Location: IN
Views: 14,738
Message 9 of 15

Re: " Hotspot is not working in Moto X Play" after upgrading to android marshmallow 6.0.1

Moto G3 hotspot is not working...it is not visible in other devices...but shows on in my device

Mohit_Maru_101
Blue Screen Again
Posts: 1
Registered: ‎12-28-2016
Location: IN
Views: 13,822
Message 10 of 15

Re: " Hotspot is not working in Moto X Play" after upgrading to android marshmallow 6.0.1

How to contact service centre??

Where to post a complaint if phone is in warranty period?? 

My wifi is working properly but hotspot get started but can't detected by my frnds.I used it last time for shareit app..pls help

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