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tocaff
Paper Tape
Posts: 4
Location: Chile
Views: 206
Message 1 of 7

4G connectivity

I was sitting with a friend who has a Moto X 2014 and he had a 4G connection while my Moto X Pure Edition (2015) had 3G.  We were sitting next to eachother and both have the same carrier.  Why did this happen?

Senior MotoAgent
Senior MotoAgent
Posts: 3,431
Location: PH
Views: 201
Message 2 of 7

Re: 4G connectivity

Hi tocaff,

 

 Have you checked if your Preferred Network Type is set to 4G? Do you have 4G sim card inserted?

 

Regards,
Jess
Motorola Support

tocaff
Paper Tape
Posts: 4
Location: Chile
Views: 197
Message 3 of 7

Re: 4G connectivity

Yes to both questions.

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Moto Sr Moderator
Moto Sr Moderator
Posts: 26,166
Location: US
Views: 195
Message 4 of 7

Re: 4G connectivity


@tocaff wrote:

Yes to both questions.


What regions are the phones for? The X Pure was USA only. The Style was for other regions. The 2014 X had many variants.

 

My first guess is that your X Pure does not have the LTE bands for your carrier. 


* Search box is your friend * I don't respond to PM if question belongs in forum
tocaff
Paper Tape
Posts: 4
Location: Chile
Views: 187
Message 5 of 7

Re: 4G connectivity

My phone was purchased in the US model XT1575.  His phone was bought in Brazil, 32 GB Moto X 2014.  I normally have 4G connections, except in some areas.

Moto Sr Moderator
Moto Sr Moderator
Posts: 26,166
Location: US
Views: 179
Message 6 of 7

Re: 4G connectivity


@tocaff wrote:

My phone was purchased in the US model XT1575.  His phone was bought in Brazil, 32 GB Moto X 2014.  I normally have 4G connections, except in some areas.


I would compare the LTE bands of both phones with each other and with your carrier. Likely your carrier has different bands in different areas and the Pure phone doesn't have some of the carrier bands.


* Search box is your friend * I don't respond to PM if question belongs in forum
tocaff
Paper Tape
Posts: 4
Location: Chile
Views: 174
Message 7 of 7

Re: 4G connectivity

Supposedly the XT 1575 is 100% compatible from everything I've seen.


@AlphaDog wrote:

@tocaff wrote:

My phone was purchased in the US model XT1575.  His phone was bought in Brazil, 32 GB Moto X 2014.  I normally have 4G connections, except in some areas.


I would compare the LTE bands of both phones with each other and with your carrier. Likely your carrier has different bands in different areas and the Pure phone doesn't have some of the carrier bands.


 

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