Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto X PhonesMoto X Pure / Moto X Style
All Forum Topics
Options

32 Posts

09-19-2015

United States of America

5 Signins

68 Page Views

  • Posts: 32
  • Registered: ‎09-19-2015
  • Location: United States of America
  • Views: 68
  • Message 51 of 66

Re: Anyone facing "Clearance Delays" at USA/FedEx

2015-09-29, 12:30 PM

jjelp said:


Fedex customer service told me it's normal situation for International shipping, and usually within 24-48 hrs, it'll be solved.



View original




If it was normal, it would seem FedEx would have included it in their original delivery calculation.



Perhaps it's not uncommon, which is a bit different.  After all, Motorola may be one of their major clients.



Edit: And we're well past the 48 hour mark, even if you don't count the weekend.

Reply
Options

32 Posts

09-19-2015

United States of America

5 Signins

68 Page Views

  • Posts: 32
  • Registered: ‎09-19-2015
  • Location: United States of America
  • Views: 68
  • Message 52 of 66

Re: Anyone facing "Clearance Delays" at USA/FedEx

2015-09-29, 19:33 PM

Finally, it's been released.

Reply
Options

5 Posts

09-28-2015

United States

5 Signins

54 Page Views

  • Posts: 5
  • Registered: ‎09-28-2015
  • Location: United States
  • Views: 54
  • Message 53 of 66

Re: Anyone facing "Clearance Delays" at USA/FedEx

2015-09-29, 20:02 PM

Mine has been released also, but what does that mean, still "Pending" delivery...

Reply
Options

61 Posts

11-08-2014

0 Signins

0 Page Views

  • Posts: 61
  • Registered: ‎11-08-2014
  • Location:
  • Views: 0
  • Message 54 of 66

Re: Anyone facing "Clearance Delays" at USA/FedEx

2015-09-29, 20:19 PM

RBmn said:


Mine has been released also, but what does that mean, still "Pending" delivery...


View original


When mine was released, my delivery date never changed from Pending. Yet, I received my item the next business day after it was released.

Reply
Options

32 Posts

09-19-2015

United States of America

5 Signins

68 Page Views

  • Posts: 32
  • Registered: ‎09-19-2015
  • Location: United States of America
  • Views: 68
  • Message 55 of 66

Re: Anyone facing "Clearance Delays" at USA/FedEx

2015-09-29, 20:30 PM

tezgno said:


 


When mine was released, my delivery date never changed from Pending. Yet, I received my item the next business day after it was released.

View original


Did you receive it in the morning, before 10:30?



I need to know when to be home to sign for it.

Reply
Options

5 Posts

09-28-2015

United States

5 Signins

54 Page Views

  • Posts: 5
  • Registered: ‎09-28-2015
  • Location: United States
  • Views: 54
  • Message 56 of 66

Re: Anyone facing "Clearance Delays" at USA/FedEx

2015-09-29, 20:31 PM

tezgno said:



RBmn said:


Mine has been released also, but what does that mean, still "Pending" delivery...


View original


When mine was released, my delivery date never changed from Pending. Yet, I received my item the next business day after it was released.


View original


Thanks for the info, hopefully, I will recieve my phone tomorrow...

Reply
Options

61 Posts

11-08-2014

0 Signins

0 Page Views

  • Posts: 61
  • Registered: ‎11-08-2014
  • Location:
  • Views: 0
  • Message 57 of 66

Re: Anyone facing "Clearance Delays" at USA/FedEx

2015-09-29, 20:35 PM

Malachi42 said:



tezgno said:


 


When mine was released, my delivery date never changed from Pending. Yet, I received my item the next business day after it was released.

View original


Did you receive it in the morning, before 10:30?



I need to know when to be home to sign for it.


View original


Yes. It arrived around 9:30am that morning. I got the notification that it was released on Saturday afternoon. On Sunday at 5:00p, it left Memphis, TN. Monday morning at around 9:30am, the FedEx guy pulled up.

Reply
Options

6 Posts

09-29-2015

United States of America

4 Signins

68 Page Views

  • Posts: 6
  • Registered: ‎09-29-2015
  • Location: United States of America
  • Views: 68
  • Message 58 of 66

Re: Anyone facing "Clearance Delays" at USA/FedEx

2015-09-29, 20:38 PM

Same problem here - phone arrived in Memphis Friday, 9/25, where it still sits Tuesday, 9/29, after the promised delivery date of 9/28 from an earlier FedEx email.  Yesterday it was showing being held for valuation issues, and now back to "Clearance instructions from the importer are required."  Something is just bizarre - obviously, Motorola knew when they moved the assembly/shipping to China that they had to deal with import issues - didn't they?  At this point, I almost don't care how nice the phone is, I may return, because honestly, dealing with M* through the whole process has been harder than it needed to me, from an order I couldn't place until i switched from Firefox to Chrome, to trying to get answers from call centers that know nothing, to now delivery confusion.



I was flipping a coin between another phone and the Moto X Pure, and maybe I should have gone for the other flip of the coin?  I'm concerned about the size of this thing already, I don't need more grief from the folks trying to sell it to me!

Reply
Options

28 Posts

08-28-2013

United States of America

293 Signins

1376 Page Views

  • Posts: 28
  • Registered: ‎08-28-2013
  • Location: United States of America
  • Views: 1376
  • Message 59 of 66

Re: Anyone facing "Clearance Delays" at USA/FedEx

2015-09-29, 22:41 PM

Mine now says "No estimated delivery date available at this time." and that it is at International shipment release - import, Memphis as of 2:26P.  Assuming Eastern or Central time.  Just hope it arrives tomorrow lest I risk missing it when I fly out after school Thursday.

Reply
Options

6 Posts

09-25-2015

United States

0 Signins

0 Page Views

  • Posts: 6
  • Registered: ‎09-25-2015
  • Location: United States
  • Views: 0
  • Message 60 of 66

Re: Anyone facing "Clearance Delays" at USA/FedEx

2015-09-30, 1:30 AM

jjelp said:


Fedex customer service told me it's normal situation for International shipping, and usually within 24-48 hrs, it'll be solved.



Motorola online staff told me that the original ETA is 9/30/2015, and if I didn't receive my phone by then, call them.



I feel like I got more attention from Fedex over Motorola since they actually returned my call within 10 min. and gave me a case#, Motorola did nothing and just asked me to wait with patience.



What else can I say... Feel helpless...


View original


Batch got released by custom around 2:26 pm. Status is in transit without ETA.



Hopefully by the end of 9/30. 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms