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4 Posts

10-16-2015

Argentina

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Re: Bluetooth Issues on Moto X Pure Edition

2015-10-21, 21:28 PM

yes, that is what is happening with me also.  I am on a call, a second call comes in and bam!  No more BT earpiece, drops the first call to the handset and the second is still ringing without ever touching the phone or ear piece.  Have to turn off and turn back on the ear piece to get it to work again.  It is getting really annoying at this point.  If it doesn't get fixed quick, the phone basically is useless to me.



Chris

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2 Posts

10-16-2015

United Kingdom

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  • Message 12 of 127

Re: Bluetooth Issues on Moto X Pure Edition

2015-10-21, 23:02 PM

I've taken a couple of bug reports just after this has occured, along with retrieving a couple of bluetooth hci snoop logs.  I was dialed into a conference call today and muted, when I stopped being able to hear any audio.  When I checked the phone, it showed the headset was still connected but no audio through it nor was audio coming in the phone itself.  I turned my headset off and then on again and everything began working again.  I could hear audio temporarily transfer to the phone after I manually turned the headset off before going back to headset once I turned it back on.



 



I'll attach one of the bluetooth captures here, this occured at 3:35pm.  If you want the bug report files I can send those somewhere privately, just let me know where.



 



 

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4 Posts

04-12-2015

Brazil

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  • Message 13 of 127

Re: Bluetooth Issues on Moto X Pure Edition

2015-10-22, 2:32 AM
Well, somehow CM12.1-20151019-NIGHTLY-victara ROM fixed it(maybe). Since
the20151019 update I have only experienced the problem once in the past 36
hours. Which is much much much better than before. By the time of this post
2 more NIGHTLY versions are pushed out but I don't wanna try.
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29 Posts

09-12-2015

United States

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  • Message 14 of 127

Re: Bluetooth Issues on Moto X Pure Edition

2015-10-23, 3:23 AM
Well I have not been having as significant issues with devices as you guys have. My Sync system, Kenwood receiver, Jensen Bluetooth clock radio, Jay bird Bluebirds x, Photive Cyren are all working amazingly well. Still the occasional issue with my Jawbone Era when two phones are connected. AND, my biggest issue is no communication with Nest Protect units. Otherwise this phone is awesome for the price.
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8 Posts

09-16-2015

United States

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  • Message 15 of 127

Re: Bluetooth Issues on Moto X Pure Edition

2015-10-23, 21:39 PM

I have tried to contact support about it since nothing has worked so far and they keep telling me to try it with other devices and it must not be compatible with what I am using. So far I have tried a 2015 F-150 (mine), a friend 2015 Sonata, two different JBL speakers and two headsets all with the same problem. If you pause audio it will loss connection soon or if the screen lock is on it won't even detect it. It also drops when switching calls. Was a great phone but when you do most of your work on the phone I can't exactly recommend it unless I just ended up with a dud. 

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4 Posts

10-16-2015

Argentina

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  • Message 16 of 127

Re: Bluetooth Issues on Moto X Pure Edition

2015-10-24, 13:36 PM

Anyone... anyone... Buehler?



Still no response from Moto on fixing the bluetooth issue?  May have to return the unit and get another phone before the 30 days is up.  Very disappointing.  Jumped from long line of Galaxy devices to give this a ty with high hopes.  Looking like a major fail at this point.

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8 Posts

09-16-2015

United States

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  • Message 17 of 127

Re: Bluetooth Issues on Moto X Pure Edition

2015-10-28, 14:22 PM

I wouldn't wait on this if you are going to return it. I have been going back and forth with support doing all they asked for over 7 days and has pushed me past the 30 day period. They sent me an email yesterday saying sorry they can offer a used replacement, if I send in my phone and I can wait over a week for it to come in with no phone. The second option is I pay them a "premium" fee to have them ship a new one to me and put a hold on my card. So because they have a defective phone and other people are reporting this issue I have to suffer. Wish I would have waited until the new Nexus phones came out. 

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4 Posts

04-12-2015

Brazil

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  • Message 18 of 127

Re: Bluetooth Issues on Moto X Pure Edition

2015-10-28, 14:32 PM
Don't do the replacement as it will not change anything. I have done it and
everything is the same.
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19892 Posts

02-03-2016

United States of America

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  • Message 19 of 127

Re: Bluetooth Issues on Moto X Pure Edition

2015-10-28, 15:05 PM

The Bluetooth team is looking at all the reports from here. My advice would be to hold on for the next upgrade, as if these are software issues, they will be resolved. But I will see if I can get them to respond directly here.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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4 Posts

04-12-2015

Brazil

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  • Message 20 of 127

Re: Bluetooth Issues on Moto X Pure Edition

2015-10-28, 15:10 PM
I believe this only started to happen after upgrade of 5.1.1, no issue with
5.0 and 5.1. My best bet it to wait for 6.0
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