Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto X PhonesMoto X Pure / Moto X Style
All Forum Topics
Options

7 Posts

08-02-2016

United States of America

11 Signins

95 Page Views

  • Posts: 7
  • Registered: ‎08-02-2016
  • Location: United States of America
  • Views: 95
  • Message 1 of 6

Moto X Pure Camera Problem

2016-08-02, 5:52 AM

When I take photo at night using flash with my new Moto X Pure Edition(XT1575),suddenly I noticed after zooming in the picture, a blurry round shade is created on eyes,sometimes only in one eye.
It totally ruins the picture and looks extremely ugly,artificial.I am totally upset with this problem.
That's definitely not red eye.Just look at those eyes,how ugly are they!Just fade up!

Please help me!

 

 

 

 

Reply
Options

953 Posts

02-20-2009

United States of America

1098 Signins

6491 Page Views

  • Posts: 953
  • Registered: ‎02-20-2009
  • Location: United States of America
  • Views: 6491
  • Message 2 of 6

Re: Moto X Pure Camera Problem

2016-08-02, 12:05 PM

Just a question...are you using the default camera app?

 

To check to see if this is related to software, reboot the phone in safe mode, and try to duplicate the effect....if it is gone, it's app related.

Reply
Options

7 Posts

08-02-2016

United States of America

11 Signins

95 Page Views

  • Posts: 7
  • Registered: ‎08-02-2016
  • Location: United States of America
  • Views: 95
  • Message 3 of 6

Re: Moto X Pure Camera Problem

2016-08-02, 17:38 PM
Yes I am using default camera app.
I did reboot the phone in safe mode and took some pictures using the default camera app,but the problem continues.What to do now?
Reply
Options

953 Posts

02-20-2009

United States of America

1098 Signins

6491 Page Views

  • Posts: 953
  • Registered: ‎02-20-2009
  • Location: United States of America
  • Views: 6491
  • Message 4 of 6

Re: Moto X Pure Camera Problem

2016-08-02, 17:48 PM

Only one more suggestion to check, and then I'm afraid I'm out of ideas...

 

You are not viewing these photos through some photo processing application on your PC, are you? Something that can eliminate redeye, and perhaps "see" eyes....

 

If you take the raw Jpg from your phone, and open it in something generic like Internet Explorer, using Ctrl + to magnify, do you still see these artifacts?

Reply
Options

377 Posts

10-20-2008

United States of America

741 Signins

5558 Page Views

  • Posts: 377
  • Registered: ‎10-20-2008
  • Location: United States of America
  • Views: 5558
  • Message 5 of 6

Re: Moto X Pure Camera Problem

2016-09-12, 2:03 AM

I concur -- this is clearly some app attempting to recognize eyes and trying to do red-eye reduction, whether you need it or not!  RBKIRK is correct -- the question is where in the flow of processing is this being effected and how can that step be thwarted?

 

The question is:  which app is the culprit?  If you can follow the earlier suggestions and gain access to the raw image, perhaps some insights may be forthcoming.

 

______________________________________________
P70, Xeon 1505 CPU, 64 GB ECC RAM, Samsung 970 Pro 1 TB + 512 GB NVMe Drives, 1 TB HDD, DVD-RW, 4 K Display, NVIDIA Quadro M4000
W700 model 2757-CTO (8 GB RAM, Crucial MX-100 SSD + Hitachi TravelStar 1 TB 7200 RPM Drives, Bluray R/W, NVIDIA Quadro FX3700M, WUXGA); Windows 7 Ultimate SP-1, W700 Mini-Dock
Reply
Options

7 Posts

08-02-2016

United States of America

11 Signins

95 Page Views

  • Posts: 7
  • Registered: ‎08-02-2016
  • Location: United States of America
  • Views: 95
  • Message 6 of 6

Re: Moto X Pure Camera Problem

2016-09-12, 4:40 AM

There is an alternative folder created inside DCIM folder.Those pics which contains eye problem are stored in alternative folder too.And those pics are totally okay.But the pictures of alternative folder are not shown in the Gallery.

My question is why this thing happens?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms

Most Liked Authors

(Last 7 days)

View All