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09-29-2018

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Moto X Pure Edition - broken screen, trying to download images from micro SD card

2018-09-29, 14:32 PM

Hi folks,

I have a Moto X Pure Edition, the screen of which is damaged and non-responsive.

I would like to download the images and videos stored on the microSD card in the phone, but when I insert the card in a card reader into my Mac, it does not recognize the card, and I am unable to access the files.

I'd be most grateful for any assistance.

Thanks in advance!

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28352 Posts

02-02-2016

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Re: Moto X Pure Edition - broken screen, trying to download images from micro SD card

2018-09-29, 14:44 PM

 wrote:

Hi folks,

I have a Moto X Pure Edition, the screen of which is damaged and non-responsive.

I would like to download the images and videos stored on the microSD card in the phone, but when I insert the card in a card reader into my Mac, it does not recognize the card, and I am unable to access the files.

I'd be most grateful for any assistance.

Thanks in advance!


If you formatted your card as internal/adopted storage it is encrypted and can only be read by the X Pure. You would have to access it while it is plugged into the phone. 

 

If you had google photos backup enabled you may find your photos under your google account online. 


* Search box is your friend * I don't respond to PM if question belongs in forum
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3 Posts

09-29-2018

US

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41 Page Views

  • Posts: 3
  • Registered: ‎09-29-2018
  • Location: US
  • Views: 41
  • Message 3 of 3

Re: Moto X Pure Edition - broken screen, trying to download images from micro SD card

2018-09-29, 20:59 PM
That's what I thought. Thank you for confirming.
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